Program Manager, Operations Performance, Quality and Programs

2 days ago

Singapore Google Full time

Program Manager, Operations Performance, Quality and Programs

Join to apply for the Program Manager, Operations Performance, Quality and Programs role at Google .

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.

Minimum qualifications

  • Bachelor's degree in a technical field, computer/data science, business analytics, process or similar.
  • 5 years of experience in program or project management.
  • 3 years of experience in Operations, with a focus on data analytics, process developing and testing, performance quality and operational excellence.

Preferred qualifications

  • 5 years of experience managing digital transformation and IT projects.
  • Ability to work on their own and as part of a team.
  • Excellent communication and people management skills with the ability to think creatively, identifying opportunities to measure, improve operational outcomes.

Responsibilities

  • Develop and implement Data and Performance Quality initiatives to improve Network Operations. Deliver Digitization initiatives to deliver operational innovations and overall effectiveness.
  • Deliver quality governance frameworks, and implementation of an Operational Readiness Testing program for new systems introduction and network operationalisation.
  • Test Network reliability, Processes robustness and completing retrospective analysis and improvement.
  • Gather and collate all aspects of necessary Data and Analytics to drive operational effectiveness in operational systems.
  • Use data analytics, identify, create and establish measures of operational excellence/quality, dashboard views across domains, cross correlation of inputs to drive operational excellence evident within the Operate OKRs.

About Google

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

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