Shop - Program Manager, Scenario Governance

2 days ago

Singapore TikTok Full time

Overview
Responsibilities About our team Our Global GNE team ensures that TikTok's marketplace remains safe and trustworthy for users, sellers, and creators. We are looking for a Program Manager to be part of our Listing Governance team, and contribute to the creation and execution of policies, strategies, and systems that safeguard the platform's quality, integrity, and sustainability. This position will offer you hands-on experience in a fast-paced, global e-commerce environment, empowering you to drive impact while working alongside experts in the field.
As Program Manager for Scenario Governance, you will develop strategies to uphold user experience by ensuring that only safe and policy-compliant products and content are shown on Shoptab Search and Recommendation. This includes proactively identifying and mitigating risks such as fake propaganda, prohibited products, product safety issues, and inappropriate content. You will drive cross-functional strategy and execution with Product, Algorithm (Algo), R&D, and Operations teams to prevent violations before exposure and recall problematic listings quickly if surfaced. This role requires a strong mix of governance judgment, technical acumen, stakeholder influence, and executional excellence.
Responsibilities
Lead governance for Shoptab recommendation and search scenarios, identifying and addressing risks (e.g., fraudulent sellers, poor-quality listings, policy violations).
Develop and implement data-driven, adaptive governance strategies that balance enforcement precision with product coverage and ensure business continuity.
Continuously analyze ecosystem gaps and pain points, refining governance strategies to improve overall scenario health.
Identify inefficiencies in scenario governance workflows and develop roadmap and optimization plans.
Partner with Product and R&D to enhance tooling, automation, transparency, and system scalability for real-time enforcement. Act as the governance representative in cross-functional and global forums, influencing roadmaps and aligning priorities across markets and functions.
Conduct and lead root-cause analyses to uncover gaps in coverage and precision, collaborating with Algo and Product teams on systemic improvements.
Partner with Legal, PR, GTM, and Policy teams to translate governance needs into seller/creator education initiatives, enabling compliant content at scale. Enable

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