Data Centre Operations Specialist

17 hours ago

Singapore beBeeDataCentre Full time

Job Title: Data Centre Operations Specialist

About the Role:

In this pivotal position, you will serve as the primary point of contact in our 24x7 operations centre, providing critical data centre operations support and incident response across multiple facilities. As a Data Centre Operations Specialist, your role will involve promptly responding to alarms/alerts, maintaining detailed records of alarm handling activities, and conducting root cause analysis to identify recurring issues.

Main Responsibilities:

  • Deliver data centre operations support across multiple data centres
  • Respond to all alarms/alerts set in DCIM, SAOS, CCTV, ACS, and other functions
  • Provide in-depth understanding and intelligence of the criticality and impact of incidents to resolver groups
  • Maintain detailed records of alarm handling activities, including actions taken, resolutions in ticketing tools, and file incident reports
  • Coordinate as an incident commander in event of an issue
  • Support programme managers and facilitate project deliverables, improving overall operational and engineering initiatives
  • Conduct root cause analysis (RCA) to determine recurring problems to their source
  • Employ in-depth questioning and analysis techniques such as five whys to determine underlying causes of incidents or problems
  • Manage ticketing system
  • Perform duties in compliance with SOP

Requirements:

  • Degree/Diploma in Information Technology
  • 2 years+ experience in command center, service center, or similar 24x7 operations centre environment
  • Able to quickly triage multiple incidents and assign right priority based on risk and confidence levels
  • Knowledge of technical elements associated with systems such as IP Networks, DC Environment, and Server Health
  • Excellent verbal and written communication skills required, work with minimal direction, meeting goals, attention to details, and an eye for continuous improvements
  • Able to successfully interact at all levels of organisation, including with clients, while functioning as a team player
  • Basic working knowledge of data protection policies such as GDPR and need to keep sensitive information secure

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