Quality Assurance Executive | Call Centre

Presently we have a Job Opening for a Call Centre Quality Assurance position- A recognized diploma or its equivalent with at least 3 years of experience in the contact centre industry - Have hands-on experience working in call center quality assurance or related roles. - Analyze call center data to generate valuable insights to predict customer trends. -...

Kickstart Your Career with Us!We are looking for enthusiastic and driven individuals who are passionate about customer experience and eager to build a career in the insurance and contact centre industry. As a Quality Assurance Executive , you will gain hands-on experience in quality assurance, training, and coaching while working closely with experienced...

The QC in this role is responsible for aligning the quality of the performance of the **CALL CENTRE **operation with that of our client’s expectations and business requirements. He/she is also expected to enhance and implement company’s TQM framework and make recommendations to improve the service quality processes and procedures. **Job...

Working Days: Mon - Fri, Office hours Duration: Till end Jun 2026Location: Tanjong Pagar Responsibilities Develop, implement, and oversee the call center’s quality assurance strategy, policies, and procedures Lead and supervise the team in monitoring and evaluating calls Analyze call center performance data to identify trends, training needs, and process...

Overview Working Days: Mon - Fri, Office hours Duration: Till end Jun 2026Location: Tanjong Pagar Responsibilities Develop, implement, and oversee the call center’s quality assurance strategy, policies, and procedures Lead and supervise the team in monitoring and evaluating calls Analyze call center performance data to identify trends, training needs, and...

Working Days: Mon - Fri, Office hours Duration: Till end Jun 2026 Location: Tanjong Pagar Responsibilities Develop, implement, and oversee the call center’s quality assurance strategy, policies, and procedures Lead and supervise the team in monitoring and evaluating calls Analyze call center performance data to identify trends, training needs, and process...

Job Description: Conduct training for new staff on the product knowledge. Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives. Align, review and improvise on internal quality standards and procedures. Conduct training for Team Leaders...

Overview Call Centre Supervisor/Senior Call Centre Executive Looking for an experienced Call Centre Supervisor/Senior Call Centre Executive. Salary: $3000 (Depending on experience)Location: Central Working days: Any 5 days, Morning to Night, 9 hours/shift AWS + VB Entitled Start ASAP Key responsibilities Supervise a team of customer service representatives...

**Responsibilities**: - Work closely with all production team on the production process and oversee the day-to-day operations to ensure compliance with AVA, NEA HACCP guidelines and ISO standards - Perform the creation and revision of corporate level quality documents that support GMP operations to ensure compliance with GMP guidelines - Assist to...

Overview Our client is in the Early Childhood Care and Education (ECCE) industry which comprises Early Childhood Development Centres, such as infant care, child care and preschool services. They are currently looking out for a Quality Assurance Executive to be part of their growing team!Responsibilities Ensure that all services offered through the centres...