Manager, Regional Customer Success Lead

2 days ago


Singapore Teleport Full time

A DAY IN A LIFE
As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:
Focus on driving regional successful product adoption, leading a positive customer experience, and driving growth through upselling and cross-selling efforts through the country team.
Develop plans and initiatives that drive improvements across all stages of the post-sales customer lifecycle from onboarding to retention & roll out across all countries. Recognize country specific processes and create standard SOP with these considerations.
Report on Customer Success results at corporate level.
Develop a deep understanding of our product and operational offerings through partnering our sales team where our processes will add values to their supply chain efficiencies.
Influence future lifetime value through higher product/service adoption, customer satisfaction and health scores
Implement churn prevention programmes and drive new business growth through customer advocacy
Collaborate with multiple and diverse country customer success teams to deliver company wide goals.
Take ownership of escalated delivery issues and follow problems to reduce frictions between customer success teams and other departments.
Identify digitalization opportunities in creating a high efficient customer success team.
Achieve high retention rates to maintain Teleport growth path.
SKILLS
These are minimum-requirement skills and a 'must-have' for the role: (If any, otherwise you can skip)
Strong leadership and people management skills, with ability to motivate and drive outcomes
Proven ability to collaborate internally with cross-functional teams
Results and performance driven, preferring data to drive your everyday decisions
Possess a hands-on mentality and an analytical and structured way of working
Track record of growing high-performance teams
Able to operate successfully in a lean, fast-paced organization to scale quickly
Self-motivated with a focus to exceed set goals
Comfortable adapting to new technologies
Open to traveling across Southeast Asia
QUALIFICATIONS & EXPERIENCE
Experience in CRM platforms (Hubspot, Salesforce) is a plus
Strong consultative selling skills
Startup experience
7+ years of work experience in Key



  • Singapore Iron Mountain Full time $90,000 - $120,000 per year

    At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.We provide expert, sustainable...


  • Central Singapore FORTER PTE. LTD. Full time

    **Location** Singapore, Central Singapore **Job Type** Permanent **Salary** $15,000 - $23,000 Per Month **Date Posted** 15 hours ago Additional Details **Job ID** 119763 **Job Views** 1 **Job Description**: Roles & Responsibilities **About us**: **Digital commerce is built on trust. **At every point along the eCommerce journey, businesses must...


  • Singapore beBeeRegional Full time $90,000 - $120,000

    Job DescriptionWe are seeking an experienced leader to drive customer success outcomes across the Asia-Pacific region. As a regional leader, you will provide strategic leadership across all customer success functions including customer success management, customer success engineering, professional services, and customer support.This role offers a unique...


  • Singapore Teleport Full time

    **A DAY IN A LIFE** **As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to**: - **Focus on driving regional successful product adoption, leading a...


  • Singapore XENDIT PAYMENTS SINGAPORE PTE. LTD. Full time

    **The Role** We are currently growing our team to scale with the company's growth and expansions. We also want to develop our Regional Customer Success to manage the team which are located in multiple countries. As Customer Success Regional Manager you will be in a fast-paced team that provides our customers with undivided attention and care. You will make...


  • Singapore Teleport Full time

    A DAY IN A LIFE As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to: Focus on driving regional successful product adoption, leading a positive customer...


  • Singapore Teleport Full time $70,000 - $120,000 per year

    A DAY IN A LIFEAs a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:Focus on driving regional successful product adoption, leading a positive customer...

  • Regional Manager

    2 weeks ago


    Central Singapore BOEING Full time

    At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for...

  • Customer Success Lead

    2 weeks ago


    Singapore STRUCTO PTE. LTD. Full time

    **About Structo** **Customer Success Lead** Structo is looking for an experienced Customer Success Lead to provide a world class service experience to Structo’s customers through timely and succinct communication driving both customer happiness and increasing revenue. **Responsibilities**: - Provide a world class service experience to Structo’s...


  • Singapore LOOPME SINGAPORE PTE. LTD. Full time

    **The Role** The APAC Customer Success Lead will lead and own the end to end customer experience for all clients in the region. With an existing team of CSMs, Implementation Consultants & Support Analysts, who report to their UK department heads, we are looking for someone who is able to own the customer strategy & execution within the APAC market and...