Guest Service Ambassador
4 days ago
Position summary statement Guest Service Ambassador directly addresses the needs of all guests/customer and ensures an exceptional guest/customer experience. He/She is responsible in increasing overall guest’s stay experience. responsible meet and exceed guest expectations by providing efficient and courteous in accordance to Serviced Suites requirement. Primary Responsibilities Treating all guest with respect and handles rooms reservations or walk-in requests, registration processes or complains with professionalism, paying special attention to Long Staying Guest (LSG) and VIPS. To develop and maintain close business contact with the in-house guests to provide a positive impression. Handles all incoming calls from internal or external parties to address the needs of all guests. Ensures that every call received is attended to promptly and pleasantly, takes messages accurately and delivers all wake-up calls request timely in accordance with Pan Pacific guidelines as well as doing follow up call with LSG to obtain guest requirement during stay, feedback and special preferences. Ensure timely reply to any guest enquiries via websites and email enquiry Plan, organize, coordinate quarterly activities for guest and recommend ideas to enhance guest stay oT ensure all guests data are updated in PMS system. To be well equipped with Food and Beverage knowledge and skills to facilitate Pacific Lounge operations during breakfast and to always follow Food and Beverage Safety and Hygiene policies and procedures. To maintain the overall cleanliness of the Front Office, Lobby, Pacific Lounge and Living Room. Work closely with the team & other departments to ensure all information are shared promptly. Treating all guest with respect and handles rooms reservations or walk-in requests, registration processes or complains with professionalism. Performs Cashier-related function such as posting charges to guest as well as ensuring all transactions are well accounted for. To assume responsibility and accountability for the safekeeping and handling of the Front Office Cash Float. Develop the desired salesmanship skills to maximize on the room revenue and provide our guests with options. He/she must be knowledgeable to present pricing options/alternatives ti meet guests’ request. To be well versed in property’s standard procedures, current products, services, promotions, events, activities as well as operating hours of establishment. Ensuring that all Key Policies of this hotel are enforced and adhered to. To develop a working knowledge of Property Management System (PMS) to aid in the various job function. To prepare welcome folders and relevant materials for LSG guests and before the arrival. Handling all incoming calls from internal or external parties in a promptly and pleasantly manner. To continuously strive to meet Front office objective i.e. up-selling, guest preferences, Discovery Loyalty Programme etc. To ensure all vouchers, such as rebate, paid out’s, voided etc for the AGRM/OM has proper authorisation before submission to Finance department. To perform other duties assigned by the Management from time to time. To enforce and comply with Rules and Regulations stipulated in the Employee handbook and Workplace Safety and Health as well as to highlight any issues that may cause harm for both staff and guest. #J-18808-Ljbffr
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Guest Service Ambassador
2 days ago
Singapore UOL CLAYMORE INVESTMENT PTE. LTD. Full time**Be part of the pre-opening team of PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape.** The **Guest Service Ambassador **plays a primary role in sculpting a positive arrival and departure experience for all guests. Reception tasks and duties of a Guest Service Ambassador extend from check-in, check-out, and conducting night-audits. **Our...
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Guest Service Ambassador
2 days ago
Singapore SKYWORKS CONSULTING PTE. LTD. Full time**Guest Service Ambassadors** **Requirements**: - Minimum GCE 'N' Level. - Experience working as a Concierge / Customer Service with hotel will be an added advantage. - 5 days’ work week. - Must be able to perform 24/7 shifts hours and work on weekend(s) & public holiday(s). - Customer service oriented. - Salary offered will depend on individuals’...
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Guest Relations Ambassador
2 days ago
Central Singapore Emprego SG Full time**Location** - Singapore, Central Singapore**Job Type** - Contract**Salary** - $2,000 - $2,400 Per Month**Date Posted** - 7 hours agoAdditional Details **Job ID** - 95926**Job Views** - 13Roles & Responsibilities **Job Descriptions**: - Attend to all internal and external telephone calls. - Handle all petty cash reimbursements. - Perform guest...
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Service Crew
2 days ago
Singapore SKY WISE INVESTMENT PTE. LTD. Full time**_We are looking for: _** Service Crew / Service Ambassador with - Pleasant personality - Excellent customer service skill **Why Join Us?** - Attractive Salary Package - Positive Working Culture - Growing Company **Responsibilities**: - Welcome guest in a warm and friendly manner, assisting and directing them appropriately - Acts as an ambassador on...
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Service Crew
2 days ago
Singapore Sky Wise Investment Pte Ltd Full time_**We are looking for**:_ Service Crew / Service Ambassador with - Pleasant personality - Excellent customer service skill **Why Join Us?** - Attractive Salary Package - Positive Working Culture - Growing Company **Responsibilities**: - Welcome guest in a warm and friendly manner, assisting and directing them appropriately - Acts as an ambassador on...
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Guest Services Agent
1 week ago
Singapore TPC HOTEL PTE. LTD. Full time**Job Responsibility**: - Meets and greets all guests on arrival. - Welcome guests upon arrival and check-in according to established standard operating procedures. - Provide information pertaining to the guest’s stay. - Provide courteous and efficient service and if possible, try to comply with each and every guest request. - Be familiar with all room...
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Guest Service Officer
7 days ago
Singapore TPC HOTEL PTE. LTD. Full time**Job Description**: - Maintain appropriate standards of conduct, dress, hygiene, uniform, appearance and posture throughout the department - Meet and greet all guests on arrival. - Welcome guests upon arrival and check-in according to established standard operating procedures. - Provide information pertaining to the guest’s stay. - Provide courteous and...
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Central Singapore IHG Full time**About us** As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer...
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Golf Ambassadors
1 week ago
Singapore EXQUISITE CONNECTION PTE. LTD. Full timeA joint venture formed to operate a network of golf simulator centres across Singapore is looking for Golf Ambassadors as it kicks off its operations with two outlets at North and East Area. **Golf Ambassadors** Reporting to the General Manager, the Golf Ambassador responds to enquiries from the Club’s members and guests regarding the Indoor Golf...
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Guest Services Executive
1 week ago
Singapore NAUMI HOTELS SG PTE. LTD. Full time**Key Job Tasks**: - Understand and know how to operate the Opera cloud-based on property management system. - Meet and greet guests upon their arrival at the hotel. - Assist with luggage requests. - Perform all check-in tasks effectively and efficiently. - Escort guests to room and introduce the amenities in the room. - Share and promote the facilities and...