Guest Service Ambassador

5 days ago

Singapore PARKROYAL SERVICED RESIDENCES PTE. LTD. Full time

Position summary statement
Guest Service Ambassador
directly addresses the needs of all guests/customer and ensures an exceptional guest/customer experience. He/She is responsible in increasing overall guest’s stay experience. responsible meet and exceed guest expectations by providing efficient and courteous in accordance to Serviced Suites requirement.
Primary Responsibilities
Treating all guest with respect and handles rooms reservations or walk-in requests, registration processes or complains with professionalism, paying special attention to Long Staying Guest (LSG) and VIPS.
To develop and maintain close business contact with the in-house guests to provide a positive impression.
Handles all incoming calls from internal or external parties to address the needs of all guests. Ensures that every call received is attended to promptly and pleasantly, takes messages accurately and delivers all wake-up calls request timely in accordance with Pan Pacific guidelines as well as doing follow up call with LSG to obtain guest requirement during stay, feedback and special preferences.
Ensure timely reply to any guest enquiries via websites and email enquiry
Plan, organize, coordinate quarterly activities for guest and recommend ideas to enhance guest stay oT ensure all guests data are updated in PMS system.
To be well equipped with Food and Beverage knowledge and skills to facilitate Pacific Lounge operations during breakfast and to always follow Food and Beverage Safety and Hygiene policies and procedures.
To maintain the overall cleanliness of the Front Office, Lobby, Pacific Lounge and Living Room.
Work closely with the team & other departments to ensure all information are shared promptly.
Treating all guest with respect and handles rooms reservations or walk-in requests, registration processes or complains with professionalism.
Performs Cashier-related function such as posting charges to guest as well as ensuring all transactions are well accounted for. To assume responsibility and accountability for the safekeeping and handling of the Front Office Cash Float.
Develop the desired salesmanship skills to maximize on the room revenue and provide our guests with options. He/she must be knowledgeable to present pricing options/alternatives ti meet guests’ request.
To be well versed in property’s standard procedures, current products, services, promotions, events, activities as well as operating hours of establishment. Ensuring that all Key Policies of this hotel are enforced and adhered to.
To develop a working knowledge of Property Management System (PMS) to aid in the various job function.
To prepare welcome folders and relevant materials for LSG guests and before the arrival.
Handling all incoming calls from internal or external parties in a promptly and pleasantly manner.
To continuously strive to meet Front office objective i.e. up-selling, guest preferences, Discovery Loyalty Programme etc.
To ensure all vouchers, such as rebate, paid out’s, voided etc for the AGRM/OM has proper authorisation before submission to Finance department.
To perform other duties assigned by the Management from time to time.
To enforce and comply with Rules and Regulations stipulated in the Employee handbook and Workplace Safety and Health as well as to highlight any issues that may cause harm for both staff and guest.
#J-18808-Ljbffr

  • Guest Services Ambassador

    7 days ago

    Singapore HERITAGE HOSPITALITY PTE. LTD. Full time

    **JOB SUMMARY** The Guest Services Ambassador is the face of the hotel and plays a pivotal role in creating memories guest experiences from arrival to departure. This role is responsible for delivering a warm welcome, personalised assistance and pro-active service to all guests throughout their stay, ensuring the highest level of hospitality standards....

  • Guest Services Ambassador/officer

    6 hours ago

    Singapore TPC HOTEL PTE. LTD. Full time

    **Job Responsibility**: - Meets and greets all guests on arrival. - Welcome guests upon arrival and check-in according to established standard operating procedures. - Provide information pertaining to the guest’s stay. - Provide courteous and efficient service and if possible, try to comply with each and every guest request. - Be familiar with all room...

  • Guest Service Ambassador

    6 hours ago

    Singapore UOL CLAYMORE INVESTMENT PTE. LTD. Full time

    **Be part of the pre-opening team of PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape.** The **Guest Service Ambassador **plays a primary role in sculpting a positive arrival and departure experience for all guests. Reception tasks and duties of a Guest Service Ambassador extend from check-in, check-out, and conducting night-audits. **Our...

  • Guest Services Ambassador/Officer

    2 weeks ago

    Singapore TPC HOTEL PTE. LTD. Full time

    Job Responsibility: Meets and greets all guests on arrival. Welcome guests upon arrival and check-in according to established standard operating procedures. Provide information pertaining to the guest's stay. Provide courteous and efficient service and if possible, try to comply with each and every guest request. Be familiar with all...

  • Guest Services Ambassador

    6 hours ago

    Singapore SOFITEL Full time

    **Company Description** Sofitel Singapore City Centre, an iconic hotel which opens in October 2017 will form part of a mixed-use development at Tanjong Pagar Centre, a multi-billion dollar development, which will become Singapore’s tallest building at 290 meters set around landscaped parkland and direct MRT station access. The 223-room Sofitel Singapore...

  • Guest Services Ambassador/Officer

    4 weeks ago

    Singapore TPC HOTEL PTE. LTD. Full time

    Roles & ResponsibilitiesJob Responsibility:Meets and greets all guests on arrival. Welcome guests upon arrival and check-in according to established standard operating procedures. Provide information pertaining to the guest's stay. Provide courteous and efficient service and if possible, try to comply with each and every guest request. Be familiar with...

  • Guest Service Ambassador

    7 days ago

    Singapore UOL CLAYMORE INVESTMENT PTE. LTD. Full time

    **Be part of our amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape. The **Guest Service Ambassador **responds to guests enquiries first hand, assists them with their queries and ensures that all their needs are well taken care of. Welcomes and greets all guests in a friendly and cheerful manner and creates a professional image...

  • Guest Service Ambassador

    6 hours ago

    Singapore UOL CLAYMORE INVESTMENT PTE. LTD. Full time

    **Be part of the pre-opening team of PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape. The **Guest Service Ambassador **responds to guests enquiries first hand, assists them with their queries and ensures that all their needs are well taken care of. Welcomes and greets all guests in a friendly and cheerful manner and creates a professional...

  • Guest Service Ambassador

    7 days ago

    Singapore UOL CLAYMORE INVESTMENT PTE. LTD. Full time

    **Be part of the amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape and grow your hospitality career with us! The **Guest Service Ambassador **plays a primary role in ensuring a positive arrival and departure experience for all guests. Reception tasks and duties includes checking in and out and providing assistance to...

  • Guest Service Ambassador

    3 weeks ago

    Singapore PARKROYAL SERVICED RESIDENCES PTE. LTD. Full time

    Position summary statement: Guest Service Ambassador directly addresses the needs of all guests/customers and ensures an exceptional guest/customer experience. He/She is responsible for increasing the overall guest's stay experience, meeting and exceeding guest expectations by providing efficient and courteous service in accordance with Serviced Suites...