Senior Customer Success Architect

OneTrust’s mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences, automates the governance of data with integrated risk management across privacy, security, IT/tech, third-party, and AI risk, and activates the responsible use of data by applying and enforcing data policies across the entire data estate and lifecycle. We're looking for a Senior Customer Success Architect to join our Customer Success team. In this role, you will act as a product expert and evangelist. Your main goal will be to use your deep expertise to deliver valuable solutions to customers as well as provide thought leadership internally to shape product direction and our internal methodology on how our customers should leverage our products. Your Mission Create long-term relationships with OneTrust product, development, and technical teams Work with our Customer Success Managers to deliver outcome-based product solutions Translate business requirements into functional and technical product solutions Spread your expertise by hosting trainings, client sessions, webinars, and informal teaching Contribute to scoping the development, adoption, and stabilization of new offerings and enhancements Work daily with key stakeholders to provide solutions, guidance, and product expertise Accelerate customer value through your knowledge of the OneTrust solutions Provide timely resolutions across all customers of the team Advocate for the Customer Success team by understanding the key business requirements of their customers and internally with our Product and Engineering Teams Provide training on new features and accelerate adoption by understanding of their usage Conduct assessments to review customer product usage and provide recommendations for improvement Share our product direction with our customers and share customer input with our product and engineering teams Develop technical solutions to customer problems and initiatives You Are Excellent with your communication and presentation skills Excel at learning emerging technologies and creating technical solutions Able to manage multiple projects simultaneously Proficient in the products you have been exposed to, and possess the ability to learn the entire product suite Empathetic to your customers, advocating for their success Steady in the face of business-critical issues and capable of handling customer escalations Hard working, determined Used to working at a fast pace Able to take information and process it quickly Independent, but also a team player Technically adept Your Experience Includes BA/BS in a related subject is required 4-6+ years in a role within software consulting or related experience Effective communication skills. Proven success in and genuine enthusiasm for working with technical teams Proven ability to engage across corporate functions (Professional Services, Engineering, Sales and Product Management)Practical experience in troubleshooting software and web services Excellent verbal and written communication skills, including the ability to chair meetings or host webinars Strategic thinking, problem-solving, and decision-making capabilities Strong entrepreneurial skills to excel in a complex and rapidly evolving environment Experience within the Technology/SaaS industry Experience in using software for reporting and task management such as Salesforce preferred For California, Colorado, Connecticut, Nevada, New York, Rhode Island, and Washington-based candidates: the annual base pay range for this role is listed below. Within this range, individual pay is determined by several factors, including location, job-related skills, work experience, and relevant education and/or training. Salary Range: $1 - $100 USD We are embracing an office first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person. As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement