OSS Engineer

5 days ago


Singapore PERSOL Full time

Overview We are seeking a Global Operations Systems Engineer to provide day-to-day technical support and triage for Data Center Operations Systems. This role involves troubleshooting, incident escalation, and collaboration across internal teams to ensure smooth operations of mission-critical systems. Key Responsibilities Deliver Tier I and II support for 24/7 Data Centers, including BMS, EPMS, and OT devices. Participate in a weekly rotating on-call schedule. Provide proactive and reactive assistance to internal customers. Troubleshoot and resolve issues in the operations environment, escalating when necessary. Handle incoming calls and tickets, ensuring timely triage and resolution. Detect and analyze alarms, perform basic fault isolation, and escalate to Tier III when required. Collaborate with Service Desk, IT Systems, and Networking teams for cross-functional issue resolution. Maintain accurate and timely ticket updates and documentation of incidents and maintenance activities. Ensure compliance with internal OLA and KPI standards. Continuously update technical knowledge through training and professional development. Qualifications Bachelor's degree in Computer Science, Engineering, or related field, or 5+ years of equivalent experience. 3–5 years in a 24/7 remote support role and Data Center operations. Strong knowledge of BMS, EPMS, DCIM, and alarm delivery systems (Schneider Electric, Automated Logic, Tridium, Siemens, Honeywell, Johnson Controls). Familiarity with communication protocols: Modbus, BACnet, MQTT, SNMP, Web Services. Experience with hardware integration and troubleshooting critical infrastructure (Electrical/HVAC). #J-18808-Ljbffr


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