Passenger Service Agent Team Lead

2 weeks ago

Singapore Menzies Aviation Full time

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 340 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

We're looking for a dynamic and people-focused leader to guide our team of Passenger Service Agents. We are looking for someone who thives in fast-paced environments, leads with empathy, and knows how to keep operations running smoothly while keeping passengers smiling

What you will be doing

  • Lead, coach, and inspire a team of frontline service agents
  • Ensure seamless passenger check-in, boarding, and arrival processes
  • Resolve escalated customer issues with professionalism and care
  • Monitor performance and provide regular feedback and training
  • Collaborate with airport partners to maintain operational excellence

Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information

Safety, Security, WellBeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

Please see the attached job description for further details on safety, security, wellbeing & compliance.

What we are looking for

  • Proven leadership experience in customer service or aviation
  • Strong communication and conflict-resolution skills
  • Ability to stay calm under pressure and make quick decisions
  • A passion for delivering outstanding passenger experiences
  • Flexibility to work shifts, weekends, and holidays

Diversity

MenziesAviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now

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