Senior UX Researcher

Overview Reap is building the design foundation for the next generation of global finance. As our first UX Researcher, you’ll establish research as a core craft at Reap—shaping how insights guide everything we ship, from corporate cards and expense tools to API dashboards and AI-driven workflows. You’ll set the standards, build the playbook, and pioneer how insights scale through AI. Join a high-energy team reshaping how businesses move money globally. Design at Reap: we believe design is more than what we create—it’s what we make possible . Reap is pioneering financial infrastructure powered by stablecoins, and we’re on a mission to transform how businesses move money globally. Our design team plays a critical role in this journey: bringing clarity to complex workflows , uncovering possibilities through user insights, and crafting experiences that feel both intuitive and extraordinary. We value fresh perspectives—individuals who challenge the status quo, bring diverse ways of thinking , and contribute to the cultural and creative spirit of our company. What You’ll Do Leading UX Research at Reap As our Senior UX Researcher , you’ll be the most senior specialist in this discipline. You’ll create the frameworks, standards, and tools that enable research to thrive—not just within your own projects, but across the entire product organisation. Your work will scale through AI-assisted research models , transforming research into a force-multiplier—unlocking insight and impact across the organisation. You’ll help every Product Designer grow their research literacy—embedding user insight into how we design and ship. Responsibilities Set the standard for research at Reap—defining SOPs, processes, and templates (e.g. FigJam research frameworks, interview guides, usability testing protocols). Conduct end-to-end research—from generative discovery to evaluative testing—across multiple product areas and business lines. Build scalable training and resources—workshops, playbooks, and office hours—to raise research maturity across the Design team. Leverage AI to extend reach—train and tune AI models that help designers run and synthesise lightweight research at scale. Work cross-functionally—partner with Product, Engineering, Customer Success, and Marketing to ensure insights shape both product and brand decisions. Champion the voice of the customer—bring clarity to complex financial workflows and uncover opportunities for innovation. Continuously evolve our research practice—embracing new tools and methods that make insights faster, more rigorous, and more actionable. About You 7+ years of UX research or related experience, with a portfolio that shows impact across complex products (B2B SaaS or fintech experience is a plus). Proven ability to set research strategy and standards—building frameworks, SOPs, and scalable practices. Strong mixed-methods background—skilled in qualitative and quantitative approaches, from interviews and usability testing to surveys and analytics. Comfortable operating cross-functionally—you can influence PMs, Designers, and Engineers, and bring them into the research process. Excited to leverage AI in research—from analysis to synthesis—and to shape how AI can scale insight across an organisation. A teacher and mentor—able to train and coach Product Designers to become more research-literate. Excellent communicator—you turn complex findings into clear, actionable insights for all levels of the company. Known for raising the bar—your work improves not just individual projects, but the way an entire organisation approaches design. An original perspective or background—you bring something unique that broadens our creative diversity. Degree in HCI, Psychology, Design, or related field is welcome, but we equally value self-taught researchers with mastery of craft. Applicants are encouraged to include a link to their portfolio, as it significantly increases the success rate of progressing to interviews. Benefits you’ll enjoy A vibrant, inclusive work culture. Annual leave to relax and recharge, plus public holidays. Health insurance budget to keep you covered. Be part of a fast-growing global team. Flexible remote work options. Home office equipment budget. Your own Corporate Reap Card—no more out-of-pocket spending. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology #J-18808-Ljbffr