Community Liaison Executive
3 days ago
Responsibilities
1. Service & Conservancy Charges Arrears for HDB residential housing
Contact residents and conduct house visits to assess the financial situation of a family to determine if the household is facing Hardship or any other social support required.
Provide guidance and directions on where residents can seek help eg: SSO, MPS
Monitor and review of all Hardship cases for respective divisions
Update TCMS3 Memo whenever there are changes to a family’s situation.
Update resident’s information details in TCMS3.
2. Work Placement Scheme (WPS)
Prepare the WPS Agreement and print the required number of Inspection Forms (60 number of Inspection Forms for each month of WPS)
Arrange an appointment with the resident to sign the WPS Agreement and to submit relevant supporting documents.
Explain to the resident the contents of the Agreement and ensure the Agreement is duly completed and signed.
Update TCMS3 Memo and WPS Record.
Regular tracking of the WPS works, in parallel monitor the S&CC arrears.
3. Monthly updated listings
Send monthly listing of WPS sign-up to Finance Arrears and Property teams
Send monthly updated Hardship cases to Property and Finance arrear team
4. Any ad-hoc duties assigned by your supervisor.
Requirements
Minimum recognised diploma in Sociology / Counselling / Psychology / Social Work / Event Management / Mass Communication / Journalism / recognised qualifications
Minimum 1 year of experience in public/community relations
Dedicated and possess a passion to serve the community, and to help residents in need
Proficient in Microsoft Office
Proficient in English and one other national language
Able to work beyond office hours when required
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