This is an IT support group | Assistant Manager, Senior Social Worker/Senior Case Manager

14 hours ago


Singapore This is an IT support group Full time

COMPANY DESCRIPTION
About NTUC Health Co-operative Limited
NTUC Health Co-operative Limited (NTUC Health)
is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and expertise, NTUC Health is among the largest providers of active ageing, senior day care, nursing home, and home personal care services in Singapore. We also serve vulnerable seniors in selected areas in Singapore through Community Case Management Services (CCMS), CREST mental health support, and a sheltered senior group home. In addition, we run a family medicine clinic.
Our purpose is to achieve ‘health for life'; enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.
For more information, please visit NTUC Health or follow us on Facebook, Instagram, and LinkedIn.
Services:
Senior Day Care | Home Care | Nursing Home | Active Ageing and Senior Fitness | Rehabilitation and Physiotherapy | Family Medicine
Community Support:
CCMS (Community Case Management Services) | CREST (Community Resource, Engagement and Support Team) | Henderson Home
RESPONSIBILITIES
Plan, implement and monitor the care process, referral and follow-up workflow.
Provide supervision to the team to provide care and support, in alignment with the overall programme objectives, adhering to the relevant ethical and legal guidelines.
Provide care coordination and service linkage to clients with the appropriate resources and support, including caregiver support.
Responsible for establishing the network with other stakeholders like community partners and/or related agencies to build collaborative partnerships and better facilitate care and support for clients and caregivers.
Establish and review work and communications workflow including identification, referral and escalation work processes as well as the development/update of the service manual.
In charge of the analysis and review of the collated data, and monitoring of the team's progress and performance.
Responsible for ensuring that the claims and data submission to AIC is timely and accurate.
Ensure programme data and documents are kept and maintained, in accordance to the programme requirement, as well as the prevailing personal data protection and security guidelines.
Oversee the training and professional development of the team with relevant competencies to provide the appropriate care and support for clients and caregivers, aligning to the intended care model.
Other ad-hoc assignments at the discretion of the Department Head.
QUALIFICATIONS
Bachelor's Degree preferably in Social Work/Psychology/Sociology/Gerontology/Counselling
Minimum 3 years' experience in community healthcare settings in Singapore
Good knowledge of geriatrics and community services
Proficiency in Google Suite applications
Good communication skills (oral and written)
Passion in community services and service-oriented
Good judgement and decision-making skills
Good problem-solving skills
Good record-keeping abilities and attention to detail
Possess 1-2 years of experience in administration
Meticulous and independent
OTHER INFORMATION
Ability to speak English, Mandarin and Malay to communicate with clients that are only proficient in one language would be advantageous.
Please note that your application will be sent to and reviewed by the direct employer - NTUC Health.
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