Family Nexus Care Ambassador

1 week ago

Singapore National Healthcare Group Pte Ltd Full time

Responsibilities
Engage and perform relevant screening on children and family identified by or referred to Family Nexus
Provide basic and personalized health information to client / families
Provide support to client / families in navigating social-health system by giving information and resources targeting to their needs
Collaborate with other external agencies and community partners on referrals for timely follow-up
Publicize mother-child dyad and MSF parenting programmes to children and families
Identify client / families in need of subsidised services and facilitate referral to financial, social and health services
Perform accurate documentation in the delivery of care in client / families records
Support group-based health promotion activities conducted both, in the clinic and community, together with institution partners
Provide support for engagement activities at clinic with supervisor's or Clinic Head's approval
Track, recall, reschedule referrals for Family Nexus clients who defaulted children and women's health related services and follow up according to established workflows
Coordinate the care for client / families with the team in Women and Children's Services
Abide by the institution's policies and procedures on patient care at all times
Patient Safety and Quality Improvement
Adhere to the International Patient Safety Goals (IPSG) and infection control practices
Comply with guidelines and safe practices according to organisational Work Instructions and Policies
Maintain a clean and safe working environment
Report unsafe practices and incidences in accordance to NHGP quality standards
Participate in continuous quality improvement activities
Adhere to the Personal Data Protection Act
Professional Development
Attend appropriate training courses to acquire new knowledge and skills
Assess own learning needs and undertake learning as appropriate
Administrative
Follow-up on referrals to and from Family Nexus
Assist to track clinical indicators set for Family Nexus
Conduct and analyse surveys gathered from users' feedbacks
Assist supervisor to plan and support group activities conducted in clinic or community
Perform telephonic follow-up if required
Secondary Responsibilities
Participate and support organisational projects and events
Assist in planning, organising and coordinating activities with supervisor
Provide incidental housekeeping duties including maintaining cleanliness of workplace and topping up stationery and other consumables
Perform any other duties as assigned by supervisor
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