Airport Customer Experience Officer

4 days ago


Singapore beBeeService Full time

Customer Service Representative

We are seeking passionate and customer-focused individuals to join our team as Passenger Service Officers at Changi Airport. In this role, you will be responsible for delivering exceptional service to passengers from check-in through departure.

Key Responsibilities:

  • Be well-versed in the lounge's food and beverage offerings with emphasis on the Singapore Hawker Fair menu
  • Understand and communicate information on allergens and dietary restrictions to guests accurately
  • Set up service stations dining tables and event carts according to established standards
  • Take guest orders serve and present dishes professionally and promptly
  • Handle special requests service recovery for delays or disruptions and manage unique passenger needs with discretion
  • Accurately enter orders into the lounge system
  • Complete daily reports shift handovers and assist with inventory checks
  • Greet and assist passengers during check-in and boarding
  • Ensure smooth and seamless departure experiences
  • Provide support to travelers with special needs
  • Deliver excellent service in premium airport lounges

If you are interested in this role please submit your updated resume in MS Word format by clicking the apply button below.



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