Business Risk Analyst II

5 days ago

Singapore Citigroup Inc. Full time

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges. Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country We empower our employees to manage their financial well-being and help them plan for the future The Wealth Control Analyst is accountable for management of complex/critical/large professional disciplinary areas. The Wealth Control team fosters a culture of control and customer centricity and accountability by leading efforts to identify, anticipate and mitigate regulatory, reputational, and operational risks. This role is primarily responsible for supporting the business in the investment and insurance sales conduct monitoring and oversight through the conduct of Mystery Shopping and Customer Survey exercises. You will also support the Wealth Control team in various other activities e.g. records management, audit support and coordination. You will collaborate with internal and external stakeholders in conduct of Mystery Shopping and Customer Survey, analysing results, determining whether results are satisfactory, performing follow ups where necessary, prepare and present results and findings at appropriate forums. As a First Line of Defense, you will need to build trusted relationships with Business Leaders, Process Owners, control colleagues as well as Second and Third Line partners. This role is part of the Singapore Wealth Controls team and reports to Asia South Wealth Controls Head. Key Responsibilities: Liaison and coordination with the

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