Business Analyst Ii

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Business Analyst II

Mastercard - a technology company with a global network, powering billions of transitions every year. The TECH team is at the heart of Mastercard, the engine, enabling our pursuit of and journey to a world beyond cash.

The payments industry is in the midst of a renaissance. Traditional card rails are no longer the only solution provided by Mastercard as we look to digitize economies providing holistic solutions for both governments and our customers. With a host of new player beyond the traditional FIs, we are partnering with fintechs, paytechs, MNO’s, digital / neo / challenger banks along with our traditional customers, to provide multi-rail solutions across P2P, P2M, A2A, B2B etc.

Role:
This role will support Regional CTO and Division TECH lead to achieve success in following 3 key focus areas,

Customer Success: Making it easier for customers to work with us and are enabling one clear view of the operational side. Specifically, focused on providing a consistent measurement of operational health for all products, and are creating customer-centric impact analyses to enable targeted action.

Regulatory Engagement & Thought Leadership: Work closely with Technology Risk Management and Regulatory Affairs to bolster the regional teams and create dedicated support for regulatory engagement. Enhance technology thought leadership and communication externally and internally in markets/regions.

Technology Solutioning: Provide technical consultancy and solutioning interoperability in support of Customer Solution Centers as needed for business expansion and growth.

In addition to above 3 key focus areas, following will provide further asks from the role.
- Support the Regional TECH Lead to achieve key regional objectives
- Partner with both the product and market teams to provide multi-rail solutions for our customers across ‘Accounts, Blockchain, Cards and Data’
- Support cross functional initiatives to reengineer end to end processes, driving agility and improving Time-To-Market
- Act as a point of contact for the business (markets, products, services) when they require non-standard support from other TECH functions, namely:

- Global TECH Programs
- Regional Network Engineering
- Regional Customer Support
- Regional Corporate and Cyber Security
- Regional Employee Digital Engagement
- Manage - in partnership with Business Operations - tracking, analysis and process improvement activities related to customer-impacting incidents.
- Coordinate TECH’s engagement in Mastercard’s ‘Product Management Excellence’ process which ensures we deliver best in class, fit for purpose products to the region
- Engage with Mastercard Product Success team, to ensure products are being designed with Mastercard’s tech stack and best practices in mind. Support in the transition of products from Labs incubation environments to TECH, for scaling and commercialization
- Create and support learning and communications for internal and external stakeholders of Technology innovation, culture of security and operational excellence
- Support the articulation of the TECH Program Model to regional stakeholders

All About You:

- Bachelor’s or master’s degree program majoring in Business Administration, Management or a related field
- Understanding of payments, the mobile and/or ecommerce market and technologies
- Strong Communication and Presentation skills
- Understanding of the areas of strategy, planning, and project management
- Understanding of finance models and planning
- Strong analytical and Problem-solving skills
- Understanding of operating in a global or matrixed environment

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;- Ensure the confidentiality and integrity of the information being accessed;- Report any suspected information security violation or breach, and- Complete all periodic mandatory security trainings in accordance with Masterc