Core Engineering, SDLC

Core Engineering, SDLC - Atlassian Product Administration Support, Associate, Singapore

Job Description

CORE ENGINEERING – DEVELOPER COLLABORATION

The Developer Collaboration team is leading the Atlassian products roll out at Goldman Sachs. The Atlassian Product Support Associate role is more than just a member of the team that is responsible for the management of Atlassian toolset, they are responsible for injecting a "human first, customer centric" mindset into everything we do end-to-end. While primarily focused on Jira and Confluence, this role is heavily influenced by the customer success methodology, AWS technologies, Agile principles, and basic technology project management.

The Developer Collaboration Team partners with internal stakeholders across business units and functional groups globally to drive strategic engineering and collaboration initiatives that deliver end user outcomes, while creating and maintaining an outstanding customer experience, at scale. This means dissecting and translating user business needs and requirements, prioritizing efforts into a product map that is aligned with outcomes, success criteria and measurement.

To put it simply Atlassian Support Associates are the "Creators, Facilitators & Moderators of End User Experience" and are key to creating an environment of transparency, rigor, collaboration, value and speed in the design and implementation of the changes we are driving as a firm.

As part of the developer collaboration team, the individual will work with product management, engineering, and other pillars across the firm to ensure users are getting the most out of the Atlassian product suite.

Responsibilities:

• Manage and maintain configuration efforts across the tool sets and implementation of various plugins and integrations, such as Advanced Roadmaps, Automation for JIRA, JMWE, EazyBI, Zephyr, Gitlab, and other integrations.
• Create workflow and other project customization best practices and documentation.
• Develop and manage Atlassian training program rollout and schedule.

Qualifications:

• Minimum 3 years of JIRA/ Confluence administration.
• Willbe an engineer at heart, who understands Agile principles and has knowledge of scrum/kanban activities and frameworks.
• Excellent problem solving and process implementation skills.
• Excellent verbal, written, and customer service communication skills.
• Adetail-orientedproject, motivated, independent, self-starter with the ability to work in a fast-paced environment.
• Previous experience working in the financial industry is a plus.

ABOUT GOLDMAN SACHS

At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world.
We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at

We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more:

Job Info

• Job Identification
• Job Category Associate
• Posting Date 08/15/2025, 01:20 AM

We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally

We offer competitive vacation policies based on employee level and office location. We promote time off from work to recharge by providing generous vacation entitlements and a minimum of three weeks expected vacation usage each year.

Financial Wellness & Retirement

We assist employees in saving and planning for retirement, offer financial support for higher education, and provide a number of benefits to help employees prepare for the unexpected. We offer live financial education and content on a variety of topics to address the spectrum of employees' priorities.

Health

We offer a medical advocacy service for employees and family members facing critical health situations, and counseling and referral services through the Employee Assistance Program (EAP). We provide Global Medical, Security and Travel Assistance and a Workplace Ergonomics Program. We also offer state-of-the-art on-site health centers in certain offices.

Fitness

To encourage employees to live a healthy and active lifestyle, some of our offices feature on-site fitness centers. For eligible employees we typically reimburse fees paid for a fitness club membership or activity (up to a pre-approved amount).

We offer on-site child care centers that provide full-time and emergency back-up care, as well as mother and baby rooms and homework rooms. In every office, we provide advice and counseling services, expectant parent resources and transitional programs for parents returning from parental leave. Adoption, surrogacy, egg donation and egg retrieval stipends are also available.

Benefits at Goldman Sachs

Read more about the full suite of class-leading benefits our firm has to offer..

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