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Customer service officer

1 week ago

Singapore Arts House Limited Full time

Join our customer service team at Arts House Limited (AHL) and play a pivotal role in delivering exceptional customer service at our vibrant venues.Your mission: to uphold our high service standards and create memorable experiences for all our patrons.
Duties and responsibilities
Deliver Outstanding Service: Provide front-of-house services at AHL venues, ensuring every visitor feels welcomed and valued.
Be the Face of AHL: Serve as the Venue Officer, offering excellent customer service to all patrons and visitors.
Maintain Excellence: Assist managers in upholding venue standards and ensuring smooth, consistent operations.
Oversee the upkeep and presentation of public areas, making sure they are always inviting and immaculate.
Help coordinate special events and gala performances, adding a touch of magic to every occasion.
Address and resolve any issues or complaints with professionalism and a smile.
Ensure Safety: Adhere to safety protocols and emergency evacuation procedures, keeping everyone safe and secure.
Showcase Our Venues: Conduct public tours, sharing the rich history and unique features of our venues.
Provide exceptional hospitality services for partners, guests of honor (GOH), and VIPs.
Maintain the Customer Service counter/front-of-house, ensuring posters, brochures, and other materials are up-to-date and well-displayed.
Manage and supervise casual staff during performances and events, ensuring they deliver their best.
Assist the Customer Service Manager in training casual staff, fostering a supportive and knowledgeable team.
Perform general customer service tasks, including reception duties at the Information Counter.
Qualifications
Diploma with a strong pass in English or equivalent work experience.
Experience
Minimum of 2 years experience in customer service or event management.
Specific skills required
Exceptional Customer Service: Strong skills in providing friendly and professional interactions with the public.
Communication & Interpersonal Skills: Excellent abilities to communicate effectively, think on your feet, and solve problems proactively.
Language Proficiency: Fluent in spoken English and a second language.
Technical Skills: Basic proficiency in computer applications, including Microsoft Office.
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