Retail Manager

5 days ago

Singapore SINGAPORE MARRIOTT TANG PLAZA HOTEL Full time

JOB SUMMARY • He/She reports directly to the Business Development Manager (BDM). • The role is to administer the Retail Department in its daily operations. • Responsible for retail operations, associate management, and executing job functions in line with all hotel requirements and procedures. JOB DUTIES AND RESPONSIBILITIES 1. The role is responsible for the Retail Department—operationally, financially, and strategically. 2. The department executes all festive season food and beverage offerings, including but not limited to: Chinese New Year, Rice Dumplings/Dragon Boat Festival, Mooncake/Mid-Autumn Festival, Thanksgiving, and Christmas. 3. The Retail Manager works closely with the Business Development Manager and Culinary Team in areas such as product development, cost management, business opportunities, and sales performance. 4. Reporting directly to the Business Development Manager, the Retail Manager collaborates with the BDM to determine and execute the overall strategy for each festive activation, aiming to achieve both financial and operational goals. 5. In addition to working with the BDM, he/she works closely with the Marketing Team. 6. Under the direction of the BDM, the Retail Manager ensures that all customer-facing communications align with the overall strategy for financial and operational objectives. 7. Guided by the BDM, the Retail Manager manages online, third-party, off-site platforms, and other channels to maximize sales performance. 8. Responsible for associate recruitment and development during the active months of festive operations. 9. Responsible for regular updates on upcoming/active festive operations to Hotel Leadership 10. Responsible for cashier management, be it personnel or process. 11. Responsible for asset management, enforce and uphold high standards in discipline. 12. To practice "OPEN DOOR" policy to all associates. 13. To be aware of competitors in the market and complete a competition analysis on festive seasons basis. 14. To respond to guest enquiries or concerns in a timely manner 15. To focus on Marriott's "Spirit to Serve" as a way of improving standards and service for our guests and internal customers. 16. To LEAD BY EXAMPLE and to have a "hands on"approach to motivate our associates to excel. 17. Enforce Marriott's Principal of Hospitality at all times. 18. Cash Handling: • Process all

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