Customer Service Support
2 weeks ago
We are looking to hire Customer Service Support Executives to take ownership of our post-purchase customer engagement process, specifically the 48-hour follow-up call. This initiative aims to enhance customer experience, improve Net Promoter Score (NPS). Responsibilities: Conduct post-purchase follow-up calls daily as part of the 48-hour customer feedback process. Ensure adherence to the standardised calling script and protocols. Drive improvements in response rates and NPS performance through consistent and high-quality outreach. Accurately log customer feedback and escalate issues when necessary. Collaborate with internal teams to align on feedback trends and improvement areas. Requirements: Strong verbal communication skills in English. Prior customer service or call center experience is a plus. Comfortable with high call volumes and performance metrics. Customer-focused with attention to detail and reliability.
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Assistant Port Ecosystem Executive
4 days ago
Singapore Customer Service Full time $40,000 - $60,000 per yearJoin us now to be eligible for a joining bonus of $5,000(Terms & Conditions apply)Job Description:You will be part of a team that serves as the primary point of contact for customers, providing real-time updates, resolving job/shipment issues, and coordinating internal operations and external stakeholders to deliver high service levels and achieving customer...
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Customer Support Director
15 hours ago
Singapore ATR EASTERN SUPPORT PTE LTD Full timeThe Customer Support Director is the prime interface and point of escalation for any major issues arising from the Customers which require coordination within the company. As Customer Support Director, your mission will include: - Developing and maintaining relationships with a portfolio of Airlines. - Strengthening the relationship with ATR Operators and...
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Customer Support Director
6 days ago
Singapore ATR EASTERN SUPPORT PTE LTD Full timeOur customers’ success is our success. ATR Customer support strive to ensure customers’ operating needs are being met at the highest level. Having strong relationships and deep understanding of customers operations are of significant value to us. As Customer Support Director, your objective will include: - Developing strong understanding of customer...
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Project Host
4 days ago
The Rutherford, Singapore, C Science Park Drive, #- Singapore Customer Service Full time $1,500 - $2,000 per yearJob Scope:Ensure timely delivery of materials and equipment to the event venue.Send reminders to participants via WhatsApp group.Promote attendance and follow up with absentees.Maintain cleanliness of the venue throughout the event.Basic IT knowledgeDetails:Number of Hosts Needed: 7 physical hostsStart Date: By 2nd NovemberWorking Hours:10:30 AM – 1:30...
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HEAD OF SERVICES
7 days ago
Singapore ATR EASTERN SUPPORT PTE LTD Full timeRoles & Responsibilities The jobholder reports directly to the VP Customer Support and Services in ATR Eastern Support, and functionally to both the Head of Spares & Material Operations and the Head of GMA & Repair Services based at ATR Headquarter. The Head of Services is accountable of the spares support, the repair/standard exchange contracts...
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Sales & Service Associate-reservation Sales
3 days ago
Singapore Marriott Customer Engagement Centre Full timeCOMPANY DESCRIPTION As the #1 leader in hospitality worldwide, Marriott International has 7,600+ hotel properties and 30 top hotel brands. We’re in 133 countries and territories, and we’re still growing. Unmatched opportunities await you! The next step in your career could lead to your greatest adventure. **[Location**: 238B Thomson Road #14-01 Novena...
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Customer Service Support
3 days ago
Singapore Xin Kee Hong Kong Cheong Fun Full time_As a Customer Service Support at Xin Kee Hong Kong Cheong Fun, you will be responsible for interacting with customers, assisting with their needs, and ensuring they have an outstanding experience. You will play a key role in maintaining a welcoming and efficient environment at our food stall, contributing directly to customer satisfaction._ **Key...
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2nd Line Support Analyst
5 days ago
Singapore Informa Global Support Full timeCompany Description **Informa** is a leading international intelligence, events and scholarly research group. We're here to champion the specialist. Through hundreds of brands and a range of products and services, we connect businesses and professionals with the knowledge they need to learn more, know more and do more. Informa is listed on London Stock...
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Customer Service Operations Assistant
2 weeks ago
Singapore UNITED PARCEL SERVICE Full timeExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
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Customer Service Officer
2 weeks ago
Singapore SAFRA National Service Association Full timeCUSTOMER SERVICES OFFICER @JR Singaporean only Duties / Tasks Counter Duties Attend to general members' and guests' enquiries on Clubhouse and association level activities and facilities. Process all Clubhouses booking in the computer system (SAFRA Management System – Online, etc). To know the use of manual receipts / the rates, in the event of a computer...