Technical Support Specialist

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Overview Talent Acquisition Partner for Japan, Korea, Taiwan and Singapore. We are seeking a dynamic and technically skilled Technical Support Specialist to join our APAC team. This role is ideal for someone who thrives in a hybrid environment—providing hands-on support in the field and delivering expert-level technical assistance remotely. You will be the go-to expert for our digital navigation products, charts, and publications, supporting customers via phone, email, and remote tools. Your field visits will involve installations, troubleshooting, and training, ensuring our clients get the most out of our solutions. The position is located at Pandan Crescent in Singapore, with possible location in Mumbai, India. Responsibilities Provide Tier 1 and Tier 2 technical support for digital navigation products and services. Conduct on-site visits (~30%) for installations, training, and complex troubleshooting. Handle remote diagnostics and support via phone, email, and remote access tools (~70%). Maintain detailed records of customer interactions, issues, and resolutions. Collaborate with product and engineering teams to escalate and resolve technical issues. Stay current with product updates, industry trends, and navigational standards. Qualifications Diploma / Bachelor Degree in Electrical and/or Electronics Engineering, Maritime Engineering, Certification in Computer Technology or similar field. 3+ years in technical support, preferably in maritime, or digital navigation sectors. Familiarity with ECDIS (Electronic Chart Display and Information System), digital charts, publications, SSAS (Ship Security Alert System), routing software. Strong problem-solving skills and a customer-first mindset. Willingness and ability to travel across the APAC region up to 10% of the time. Proficient in remote support tools, CRM systems, and technical documentation. Additional experience Experience with SSAS, digital publications and charting systems. Experience in CRM software (Dynamics CRM), remote connectivity tools. Operational experience in logistics, fleet management, or vessel operations. Familiarity with route optimization tools and methodologies. Why you and us?You are valued – as your true self. At Wärtsilä YOU matter. We value diversity and are committed to supporting an inclusive work community. Your growth is supported through continuous learning and teamwork. Our Wärtsilian community has your back when it comes to development opportunities. You get to make a difference. Innovation and sustainability are important to us. Every day, we – Wärtsilians – put our hearts and minds into enabling sustainable societies through innovation in technology and services into reality. Contact & next steps Please submit your application before the deadline through our Careers portal. Applications through email will not be considered. After submitting your application you'll receive a confirmation email. For questions from direct job applicants (applications through email will not be recorded or responded to): Hyun Joo Kim Talent Acquisition Partner Email: Last application date: 07/11/2025At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities. Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country. This is Wärtsilä. Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 18,300 professionals in more than 230 locations in 77 countries shapes the decarbonisation transformation of our industries across the globe. Read more on #J-18808-Ljbffr