Sirva Bgrs Llc | Talent Mobility Advisor

2 weeks ago

Singapore Sirva Bgrs Llc Full time

Position Summary:
The TMA is an extension of the client’s GMS function and is responsible for consulting on pre-assignment relocation benefit packages with the client’s Human Resources and management teams. The TMA also acts as the main point of contact for policy exceptions and escalations. The TMA will also collaborate with SIRVA’s operations team to ensure authorization processes are completed timely and effectively.
Functions and Responsibilities:
Partners with client HR and line management on relocation/assignment issues impacting the employee and family. Aid with managing exceptions and escalations. Remains a point of contact for addressing inquiries and offering solutions as issues arise throughout the relocation/assignment lifecycle.
Assists HR and line management in determining the appropriate mobility solution/program for each relocation/assignment scenario. This may include conducting intake meetings, educating stakeholders on the end-to-end initiation process (e.g., steps, stakeholders, systems, approval requirements, data requirements), providing policy counseling and guidance on policy selection, delivering costing analyses, researching immigration timelines/challenges, and reviewing payroll solutions.
Acts as the primary point of contact for HR and line management for assistance with navigating overall process and systems. This includes fielding questions, troubleshooting issues and developing workarounds to expedite steps as necessary, reviewing assignment documentation such as cost projections and letters of assignment for reasonableness, monitoring approval processes, conducting pre-determination briefings and managing expectations.
Partners closely with SIRVA Consultants to effectively transition new authorizations and provide guidance to them throughout the relocation/assignment lifecycle.
Qualifications:
Minimum 5 years’ experience administrating relocation policy required
Tax experience is essential
Domestic and International relocation counseling experience preferred
1-3 years’ experience in a client facing role preferred
Ability to identify potential problems and develop creative solutions
Excellent listening skills and consultative skills
Strong interpersonal skills; ability to interact with individuals at various levels
Excellent written and verbal communication skills
Strong organizational skills, the ability to function as part of a team while acting as a self-starter
Ability to manage deadlines, multi-task, and operate in a fast-paced environment
Strong presentation skills, business etiquette, and phone skills
Ability to deal with ambiguity in an effective manner
PC proficiency – Word, Outlook, Excel, PowerPoint, and job-related systems
Strong preference for overseas work/living experience
Strong preference for secondary language skills.
Education and Certification Requirements:
High School Diploma Required; Bachelor’s degree Preferred and/or GMS Preferred.
Apply Now:
If this sounds like your type of role, then please submit your application via the APPLY now option and complete all necessary information.
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