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Patient Service Associate
1 week ago
Position Overview:
Seeking a motivated and compassionate Patient Service Associate to join our healthcare team. You will play a crucial role in providing efficient and high-quality administrative support to ensure smooth clinic operations. You will be responsible for assisting the doctors, managing appointments, and delivering exceptional customer service.
Responsibilities:
1. Patient Registration:
Greet and register patients upon arrival, ensuring accurate demographic and medical information is collected.
2. Medical Records Management:
Maintain and update patient records, ensuring accuracy and confidentiality.
Prepare medical records for patient visits, including necessary forms or documents.
3. Administrative Support:
Provide administrative assistance and manage inventory and stock levels of supplies, placing orders as necessary.
Handle phone calls, emails, and other forms of communication, responding to inquiries or directing them to the appropriate staff members.
4. Billing and Payments:
Process medical billing, including verifying insurance and collecting payment.
Assist patients with billing inquiries, explaining charges, insurance policies, and payment options.
5. Patient Assistance and Customer Service:
Ensure a friendly and welcoming environment for patients.
Assist patients with completing forms, scheduling follow-up appointments, and addressing their general inquiries.
Liaise with healthcare providers, external organisations, and insurance companies to facilitate patient referrals, laboratory tests, and other services.
Requirements:
High school diploma or equivalent; additional relevant certifications or vocational training will be an advantage.
Proficiency in using basic computer applications.
Excellent communication skills with the ability to interact professionally with patients and healthcare professionals.
Strong organisational skills and attention to detail. Ability to multitask and work well in a fast-paced environment, managing competing priorities effectively.
Fluency in English is required; proficiency in additional languages commonly spoken in Singapore (e.g., Mandarin, Malay, Tamil) is advantageous.
Additional Information:
Years of Experience: 0-2 years; 5-10 years preferred.
Job Type: Full-Time
Please contact:
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