Senior Event Technology Manager

1 week ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Building a Brand Starts with a Story FIRST is a leading global brand experience agency serving clients in finance, technology, new & traditional media, aerospace, healthcare, and professional services. It has earned numerous accolades, including 2025 Most Innovative Marketing Agency by Chief Marketer, Top Agency of the Year 2024 by Event Marketer, Global Agency of the Year, over 100 employees per C&IT, and ranking among the 200 Top Marketing Agencies in 2024, 2023 and 2022 by Chief Marketer. Learn more at What You Would Get To Do The Senior Event Technology Manager leads the strategy, implementation, and management of event technology solutions across virtual, hybrid, and in-person programs. This role consults with clients on best practices, advises on user experience, oversees the development of registration platforms, event apps, and related digital tools, and provides leadership and support to the Event Technology team to ensure seamless execution from pre‐event planning through onsite delivery while managing vendor relationships and staying ahead of emerging trends. Your Contributions Consult with clients on event technology best practices and platform recommendations Keep up‐to‐date on emerging technologies, popular culture and trends to keep the team informed Advise and support Event Technology team members on all things event tech, including pre‐event and on‐site support during execution Advise on user experience of pre‐event and onsite registration for both virtual and in‐person events Implementation and project management of event registration websites, app builds and all technological aspects of our events Manage room blocks and coordinate with hotels Database management: ensure consistency of information and generate lists upon request Manage client event communications such as save‐the‐dates, invitations, registration, confirmations, etc. Reporting (response rates / new implications), analytics and surveys Print name badges, tent cards, place cards, departure notices, email confirmations, etc., where appropriate Manage relationships with technology suppliers Manage, develop, mentor, and provide feedback to direct reports on an ongoing basis Oversee the workload of the team, ensuring day‐to‐day understanding of capacity/pressure points and offering guidance on events where required Responsible for workflow and capacity management; flag when scalable resources are needed Manage vacation schedules, coordinate team presence in the office to ensure ample coverage, and review all T&E reports Provide input/feedback on big‐picture opportunities, issues and challenges within the organization Manage and promote communications to all team members to ensure maximum efficiency Be aware of and manage any problems or issues that negatively affect productivity Partner with FIRST People & Culture team and/or VP, Event Technology on company initiatives, recruiting, and employee relations matters Lead and motivate the team to work efficiently Ensure the team provides value for money to clients and seeks value adds where possible Encourage and motivate the team to be knowledgeable of best practices and to be proactive with ideas and creative solutions Ensure team adheres to standard operating procedures and compliance processes, maintaining comprehensive event files and keeping precise records to ensure smooth transition between team members if necessary What We Are Looking For 8-10 years of related experience in data management and event technology, including entry‐level meeting planning and coordination Bachelor's Degree required Expert knowledge of Cvent Strong proficiency with Microsoft Excel Strong proficiency with registration website platforms such as Splash, Certain, Aventri, Eventbrite and other registration website platforms Experience with virtual meeting and event platforms such as GlobalMeet / TalkPoint, Zoom, WebEx, SpotMe, Concise, Chime, Inconf, vFairs or other virtual meeting and event platforms Experience with on‐demand badge printing, RFID, session scanning and lead generation Experience integrating Customer Relationship Management software such as Marketo, Salesforce, Dealcloud with event registration management systems such as Cvent Proficient programming skills such as computer coding (HTML, CSS and/or JavaScript)Highly motivated, able to work independently Exhibit strong work ethic, patience and a winning attitude Strong oral and written communication skills Flexible and willing to work outside normal business hours (evenings, weekends) and travel when required Benefits Private Healthcare (Medical) from day 1Annual Health Screening 20 Days Annual Leave PLUS Public Holiday Employee Assistance Program including 24/7 support, counselling and legal consult Complimentary Access to Headspace, Maven & more Wellness Stipend Personal Volunteer Day Life Insurance Mobile Phone Allowance Discretionary Bonus Structure Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York and Singapore, you may have the opportunity to work on exciting projects across different locations. Seniority level: Mid‐Senior level | Employment type: Full‐time | Job function: Management and Manufacturing | Industries: Events Services Referrals increase your chances of interviewing at FIRST by 2x Queenstown, Central Singapore Community Development Council, Singapore 1 month ago FIRST is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. FIRST is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We stand firm: FIRST will not tolerate discrimination or harassment based on any of these characteristics. If any candidate feels that they are unable to meet the requirements of the role, please get in touch to discuss adjustments or other suitable roles. #J-18808-Ljbffr