Production Support Analyst

5 days ago

Singapore A-IT SOFTWARE SERVICES PTE LTD Full time

Responsibilities Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and infrastructure teams to resolve incidents and/or mitigate outages. Perform in-depth analysis of production problems, identifies root causes and recommends solutions to resolve application malfunctions and prevent recurrence. Ensure all incidents, incidents and changes are progressed efficiently and effectively to meet application service levels Help in identifying, coordinating and implementing initiatives/projects that promotes efficiency and optimization of daily processes Proactively identify opportunities to improve system efficiency and/or availability The role is part of an on-call support team (on-rotation basis) that ensures production stability. Angeline Aw Kwee Choo (R )A-IT Software Services Pte Ltd EA License No: 24C2345This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i"). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd's PDPA and e2i PDPA. #J-18808-Ljbffr

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