Technical Support Supervisor
2 months ago
Role ProfileThe purpose of the role is to supervise a small technical support team to service and repair the Division’s products and assist on pre- and post-installation activities.Key Responsibilities:
- Supervise the Technical Support team to respond promptly to service and fault calls in accordance to SLA
- Plan and organise the servicing and maintenance of the Division’s products on-site to ensure satisfactory performance of the company’s products and its timely execution in accordance to SLA
- Plan the work schedule of the Technical Support team
- Advise end-users and customer of potential problems and follow up on them
- Interact with end-users and customers to understand the problems they face in using the company’s products and feedback to the Technical Support team and/or supplier for resolution
- Ensure proper inventory control and timely procurement of equipment spares
- Assist in the proper installation, testing and commissioning, and smooth operation of the Division’s product at customer’s site
- Understanding and knowledge of the Singapore healthcare and/or inspection security sectors and their operating environment
- Skills in trouble shooting technical problems related to the company’s products
- Skills in relating to and servicing the end-users with a win-win mind set
- Skills in negotiation with end-users on non-critical product maintenance requirements
- Skills in preparation and use of training materials to train and upgrade skills of Technical Support team members
- Certification in Basic Ionising Radiation Safety (General) Course, if applicable
- Strong technical knowledge with and certification on in-house products
- Able to deal with routine tasks and perform tasks with some level of complexity.
- Take decisions for own tasks in defined degree of freedom.
- Able to solve problems in most cases and within guidelines.
- Works independently within guidelines, defined procedures and direction.
- Diploma or equivalent in Biomedical, Security Technology and other related studies
- Minimum 5 years’ experience with at least 2 years of supervisory experience in related industry
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Technical Support Supervisor
2 months ago
Changi Airport, Singapore O'Connor's Singapore Pte Ltd Full timeRole Profile The purpose of the role is to supervise a small technical support team to service and repair the Division’s products and assist on pre- and post-installation activities. Key Responsibilities: • Supervise the Technical Support team to respond promptly to service and fault calls in accordance to SLA • Plan and organise the servicing and...
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Assistant Technical Support Engineer
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Changi Airport, Singapore O'Connor's Singapore Pte Ltd Full timeRole Profile The purpose of the role is to install, service, and repair the Division’s products and follow up on pre- and post-installation activities. Key Responsibilities: • Responsible for the servicing and maintenance of the Division’s products on-site to ensure satisfactory performance of the company’s products • Attend promptly to service...
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Assistant Technical Support Engineer
2 months ago
Changi Airport, Singapore O'Connor's Singapore Pte Ltd Full timeRole ProfileThe purpose of the role is to install, service, and repair the Division’s products and follow up on pre- and post-installation activities.Key Responsibilities: Responsible for the servicing and maintenance of the Division’s products on-site to ensure satisfactory performance of the company’s products Attend promptly to service and fault...
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