Associate Director, T&O Regulatory Engagement

Overview The Associate Director, Technology & Operations (T&O) Regulatory Engagement & Advocacy supports the Global Head, T&O Governance in driving regulatory engagement and advocacy across T&O, including Technology & Architecture (T&A), Information & Cyber Security (ICS), Data and Resilience. This role helps ensure that T&O engages with key regulators and provides high-quality, consistent regulatory responses aligned with the Group’s strategic objectives. The incumbent helps drive regulatory horizon scanning and ensures T&O is abreast of current and emerging regulatory requirements across T&A, ICS, Data & AI, Resilience, and third-party management. The role also drives engagement with regulators, manages correspondence, and monitors regulatory actions and obligations to ensure timely and effective resolution. It supports T&O representation in key working groups and industry bodies to influence policy and regulatory discussions. By driving a cohesive regulatory engagement and advocacy approach, the role strengthens risk management, enhances compliance with global standards, and reinforces T&O’s position as a trusted function in regulatory and governance matters. Responsibilities Strategy Supports the Global Head, T&O Governance in developing and executing a regulatory engagement strategy that aligns with the objectives of T&O, covering all verticals: T&A, ICS, Data & AI, Resilience, and third-party management. Helps ensure alignment of regulatory requirements with T&O’s strategic transformation agenda, including modernization, data governance, and resilience initiatives. Maintains a comprehensive understanding of T&O’s risk profile, current regulatory requirements and emerging regulatory trends to anticipate and address challenges effectively. Business Supports the Global Head, T&O Governance in defining and executing a proactive regulatory engagement and advocacy plan to drive a consistent and timely understanding of the T&O strategy, focus areas, risk profile, challenges, and achievements. Manages key regulatory engagements for T&O (e.g., PRA/FCA meetings, PRA annual visits, Bi-annual College of Regulators, CAM meetings). Manages PRA/FCA correspondence (e.g., PRA Feedback Letters, PSMs) and monitors action items to ensure timely resolution and regular progress updates to regulators. Drives a coherent regulatory narrative across key regulators and risk committees, and identifies areas that may adversely impact regulator relationships for proactive management. Supports engagement approaches at MT-1 and MT levels to ensure clarity of regulatory narrative and escalation/reporting of risks. Develops regulatory MI, reporting, and collateral to provide senior stakeholders with information needed for informed decision-making on regulatory engagement. Demonstrates high-quality execution discipline and attention to detail in regulatory activities. Processes Executes and supervises regulatory engagement, advocacy, and horizon scanning processes to support the T&O Strategic Plan. Manages correspondence with T&O’s key regulators and tracks regulatory actions and obligations to ensure timely resolution, providing progress updates as required. Performs regulatory horizon scanning to stay abreast of current and emerging regulatory requirements across technology, ICS, data & AI, resilience, and third-party management. Fosters collaboration with T&O stakeholders and external contacts (e.g., OTCR, regulatory bodies, industry bodies). People & Talent Enhances collaboration with T&O and non-stakeholders, fostering knowledge sharing, continuous learning, and high performance. Encourages accountability so T&O teams own responsibilities for managing regulatory change. Leads by example, shaping the culture and values and aligning tone and expectations across T&O teams and partners. Risk Management Partners with T&O stakeholders to identify, assess, and mitigate regulatory risks across technology, cybersecurity, data, and resilience. Implements processes to escalate risks that may affect regulatory relationships or commitments. Collaborates with T&O leaders to enhance regulatory risk awareness and alignment with the Group’s risk appetite and policies. Identifies, escalates, mitigates and resolves risk, conduct, and compliance matters in a proactive, collaborative manner. Governance Supports the Global Head, T&O Governance in defining an engagement approach at MT-1 and MT levels to ensure clarity of regulatory narrative and escalation/reporting of risks. Responsible for delivering regulatory governance reports as required. Regulatory & Business Conduct Displays exemplary conduct and adheres to the Group’s Values and Code of Conduct. Ensures compliance with all applicable laws, regulations, guidelines, and the Group Code of Conduct. Identifies, escalates, mitigates and resolves risk, conduct, and compliance matters collaboratively. Key Stakeholders Global Head, T&O Governance and management team Global Head, T&O Risk & Control (Interim) and management team COO T&O and CIO Information Security & Data and management team T&O Management Team Group Chief Risk Officer (GCRO) Global Head of OTCR and Management Team Group Internal Audit (GIA) Regulatory Liaison Team Our Ideal Candidate Education: Bachelor’s or Master’s degree in Risk Management, Law, Business Administration, Technology, or a related field. Experience: 10+ years in regulatory engagement, regulatory advocacy, horizon-scanning, risk governance, non-financial risk management, or related field. Track record of direct engagements with regulators, particularly in key markets (e.g., PRA). Prior experience performing regulatory advocacy, horizon-scanning, or related activities. Familiarity with regulatory expectations on technology risk, information & cybersecurity, operational resilience, data & AI, and third-party risk. Qualifications Bachelor’s or Master’s degree in Risk Management, Law, Business Administration, Technology, or a related field. Understanding of managing regulatory change, especially in technology, information & cyber security, operational resilience, data & AI, and third party in a large (financial) institution. Role Specific Technical Competencies Regulatory Environment - Financial Services Regulatory Affairs and Regulatory Change Management Analytical Thinking Stakeholder Management Risk Management About Standard Chartered We're an international