Process Optimisation Analyst

18 hours ago

Singapore Chubb Ltd. Full time

Purpose of the Role
We are seeking an experienced and proactive Process Architect who will be responsible for designing, analyzing, and optimizing business processes to improve efficiency, effectiveness, and quality. This role involves collaborating with various departments to understand their needs, mapping out current processes, identifying areas for improvement, and implementing solutions that align with the organization's strategic goals.
Singapore Branch, Work from Home
Primary responsibilities
Overall company oversight of mapping processes
Governance of mapping and process reviews
Change Management
Process Improvements & Enhancements
Project Management
The results required for success
Process Optimisation
Leadership
Data Driven
Collaboration
Project Management
Customer Centric
Who it reports to and/or the degree of autonomy
Reporting to Head of Operations
Key Accountabilities & Responsibilities
Process Design and Analysis:
Develop and document detailed process maps and workflows.
Analyze existing processes to identify inefficiencies and areas for improvement.
Design new processes or modify existing ones to enhance performance and meet business objectives.
Governance and Structure:
Establish and maintain a governance framework for process mapping to ensure consistency and standardization.
Develop guidelines and best practices for process documentation and mapping.
Ensure that all process maps adhere to organizational standards and regulatory requirements.
Collaboration and Communication:
Work closely with stakeholders across different departments to gather requirements and understand business needs.
Facilitate workshops and meetings to discuss process improvements and gather feedback.
Communicate process changes and updates effectively to all relevant parties.
Implementation and Monitoring:
Lead the implementation of new processes and ensure they are integrated smoothly into the organization.
Develop metrics and KPIs to monitor the effectiveness of processes.
Continuously review and refine processes to ensure they remain efficient and effective.
Documentation and Compliance:
Maintain comprehensive documentation of all processes and changes.
Ensure that processes comply with industry standards and regulatory requirements.
Technology Integration:
Identify and recommend technology solutions that can enhance process efficiency.
Collaborate with IT teams to integrate new technologies into existing processes.
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