Reservations Manager

6 days ago

Singapore UE PARK AVENUE INTERNATIONAL PTE. LTD. Full time

Position Summary Responsible for day-to-day reservation operations and supporting revenue-driven strategies to maximise occupancy and profitability. The candidate will be assessed for promotion to Reservation Manager based on performance and must have proven hotel revenue management experience. Key Responsibilities Team performance management : Ensure guests' queries and requests are addressed promptly and effectively. Guest relations : Build and maintain relationships through customer relationship programmes. Service recovery : Manage escalated guest concerns and feedback to resolution. Data analysis : Analyse guest data and feedback to drive service improvements. Strategy and operations : Lead development of departmental strategies and operational plans. Manpower planning : Oversee manpower and work allocation to ensure operational efficiency. Data accuracy : Conduct quality checks in the property management system to ensure accurate records. System management : Manage reservation systems, ensuring correct configuration and full functionality. No-shows and cancellations : Analyse patterns and refine procedures to reduce impact. Compliance and risk : Operationalise reservation policies, procedures, legal requirements and identify risk responses for system downtime. Inventory management : Manage room inventory to maximise occupancy and resolve overbooking issues. Market and performance analysis : Analyse booking patterns, market trends and review reservation reports to monitor occupancy performance. Forecasting and reporting : Prepare forecasts and statistical reports for management review. Sales tactics and collaboration : Monitor team use of effective sales tactics; collaborate with Sales to develop corporate accounts and with Revenue to implement pricing strategies. Channel management : Maintain strong relationships with distribution channel partners. Budget and cost control : Support budget forecasting and manage departmental costs within budget. Innovation and best practices : Drive innovation, productivity improvements and perform market scanning for technologies and best practices. Communication and development : Foster open communication, manage training and development, and drive staff performance to meet department goals. Required Qualifications Hotel revenue management experience required. Proven experience in reservations or front office operations. Strong analytical skills and familiarity with property management and reservation systems. Excellent communication, leadership and customer-service skills. Ability to prepare forecasts and interpret reservation/statistical reports.

  • Reservation Manager

    4 days ago

    Singapore United Engineers Limited Full time

    Key Responsibilities Develop, implement, and monitor pricing, inventory and sales strategies to optimise occupancy and RevPAR. Prepare daily, weekly and monthly forecasts, variance analyses and management reports. Oversee OTAs, GDS, brand website and channel managers to ensure rate parity and availability. Monitor competitor pricing, market trends and demand...

  • Reservations Manager

    6 days ago

    Singapore LAGUNA HOTEL HOLDINGS PTE. LTD. Full time

    Reporting to the Revenue Manager. This role will be responsible to effectively manage and operate the Reservations & Communications Department in order to meet the business goals of the hotel and maximize guest satisfaction as a one-stop service. **DUTIES AND RESPONSIBILITIES** - Ensure all team members are up-to-date with product knowledge and sales...

  • Reservations Senior Manager

    2 weeks ago

    Singapore ELITEZ & ASSOCIATES PTE. LTD. Full time

    Responsiblities: - Analyze data, guest data and feedback to improve service quality, booking patterns and market trends. - Manage room inventory to maximize occupancy Monitor room sales and booking pick-up rates for management reporting. - Evaluate Connects and Reservation department's compliance with Connect and reservation policies and procedures, and...

  • Assistant Reservations Manager

    6 days ago

    Singapore VOCO ORCHARD SINGAPORE Full time

    **About Us** voco Orchard Singapore provides guests with the world-renowned voco experience from the moment they walk through its doors. Famed to be hotels to count on, yet different enough to be fun, voco hotels are unstuffy hotels where people feel comfortable to relax, and just get on with life. Hotels that stand out from the crowd, voco combines...

  • Assistant Reservations Manager

    1 week ago

    Singapore YOUNG WOMEN'S CHRISTIAN ASSOCIATION OF SINGAPORE Full time

    Responsible for ensuring the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue to meet or exceed the revenue target. Trains new team members and assist in overseeing the reservation team and working alongside with the reception team to achieve the highest level of guest...

  • Assistant Reservations Manager

    5 days ago

    Singapore PARADOX CLARKE QUAY PTE. LTD. Full time $40,000 - $60,000 per year

    Company DescriptionParadox Singapore is an urban resort that offers guests a sophisticated yet playful blend of traditional refinement and modern elegance. Located in the vibrant river district of Clarke Quay, the hotel is perfect for those looking for a stylish home base during business travel, or a quiet sanctuary to relax and unwind. Our comfortable rooms...

  • Assistant Reservations Manager

    5 days ago

    Singapore UE Park Avenue International Full time $90,000 - $120,000 per year

    Position SummaryResponsible for day-to-day reservation operations and supporting revenue-driven strategies to maximise occupancy and profitability. The candidate will be assessed for promotion to Reservation Manager based on performance and must have proven hotel revenue management experience.Key ResponsibilitiesTeam performance management : Ensure guests'...

  • Assistant Reservations Manager

    6 days ago

    Singapore MURRAY PTE. LTD. Full time

    An exciting opportunity has arrived at The Garcha Group, Singapore's boutique hotel group currently with the following hotels: - Maxwell Reserve, Autograph Collection Hotel (Marriott); - Duxton Reserve, Autograph Collection Hotel (Marriott); - The Vagabond Club, a Tribute Portfolio Hotel (Marriott); - The Serangoon Club, a Tribute Portfolio Hotel (Marriott)....

  • Assistant Reservations Manager

    3 days ago

    Singapore MURRAY PTE. LTD. Full time $13,200 - $144,000 per year

    An exciting opportunity has arrived at The Garcha Group, Singapore's boutique hotel group currently with the following hotels:Maxwell Reserve, Autograph Collection Hotel (Marriott);Duxton Reserve, Autograph Collection Hotel (Marriott);The Vagabond Club, a Tribute Portfolio Hotel (Marriott);The Serangoon Club, a Tribute Portfolio Hotel (Marriott).Restaurants...

  • Reservations Officer

    2 weeks ago

    Singapore Conservatorium Hotel Full time

    Reservations Officer - JR-02113 - Rooms - Full time - Permanent- Mandarin Oriental, Singapore **RESERVATIONS OFFICER** Mandarin Oriental, Singapore is looking for a Reservations Officer to join our Reservations team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do...