Manager, Digital Customer Solutions

Join to apply for the Manager, Digital Customer Solutions role at Singapore Post 3 days ago Be among the first 25 applicants Join to apply for the Manager, Digital Customer Solutions role at Singapore Post Get AI-powered advice on this job and more exclusive features. Job Description We are seeking a Manager, Digital Customer Solutions to lead the technical onboarding and solutioning of external partners and customers across digital platforms. This role is responsible for managing the end-to-end delivery of integration initiatives, including requirements gathering, solution design, technical troubleshooting, and post-launch support. A key focus will be on enabling seamless connectivity between partner systems and internal platforms, such as lockers and PUDO networks. The ideal candidate will collaborate with cross-functional teams to align technology solutions with business objectives, enhance operational efficiency, and ensure a smooth and scalable onboarding experience. Job Description We are seeking a Manager, Digital Customer Solutions to lead the technical onboarding and solutioning of external partners and customers across digital platforms. This role is responsible for managing the end-to-end delivery of integration initiatives, including requirements gathering, solution design, technical troubleshooting, and post-launch support. A key focus will be on enabling seamless connectivity between partner systems and internal platforms, such as lockers and PUDO networks. The ideal candidate will collaborate with cross-functional teams to align technology solutions with business objectives, enhance operational efficiency, and ensure a smooth and scalable onboarding experience. Customer Onboarding & Technical Solutioning Lead the technical onboarding of customers and partners to logistics and postal systems, ensuring seamless setup and integration. Collaborate with product, operations, engineering, and business teams to deliver scalable, well-documented solutions that meet stakeholder requirements. Serve as the primary technical point-of-contact during onboarding, addressing functional and system-related queries. Support Sales and Operations teams in capturing and delivering techno-functional requirements and ensuring proper closure of onboarding processes. Build and maintain strong relationships with internal and external partners to promote adoption of digital solutions and enhance system capabilities. Platform Enablement & Performance Manage onboarding and integration of Locker and PUDO partners into the logistics ecosystem, ensuring system readiness and service alignment. Monitor platform performance, manage issue resolution, and address any operational or technical disruptions. Maintain a capability roadmap aligned with business needs and conduct regular reviews with stakeholders to manage demand and integration priorities effectively. Technical Troubleshooting & Support Oversee system setup, testing, deployment, and support for onboarding & API integration-related initiatives. Conduct root cause analysis using system logs and monitoring tools; work with development teams to resolve technical issues efficiently. Drive continuous improvement of onboarding processes and system interfaces to enhance operational reliability and customer experience. Project & Delivery Management Plan, track, and manage project timelines, milestones, and deliverables according to defined scope. Drive functional specifications based on business requirements and facilitate stakeholder walkthroughs and signoffs. Identify project risks and issues, manage scope changes, and implement mitigation strategies to ensure successful delivery. Coordinate internal teams, vendors, and consultants to ensure on-time, on-budget implementation. Vendor & Quality Management Guide vendors and development teams throughout the software development lifecycle (SDLC). Oversee root cause analysis, cost-benefit assessments, and business impact evaluations for assigned programs. Manage and support User Acceptance Testing (UAT), ensuring quality standards are met with minimal business disruption. Promote a culture of continuous improvement and customer focus across project delivery and vendor management efforts. Stakeholder Engagement & Governance Work closely with cross-functional business and IT stakeholders to define requirements and align delivery timelines. Facilitate workshops, meetings, and presentations to communicate project progress, key findings, and system changes to management audiences. Ensure compliance with internal standards, data governance policies, and security requirements across all integrations and partner engagements. Change Management & Communication Drive change management activities related to solution rollout, including user training and stakeholder communications. Ensure transparent communication across impacted functions, sponsors, and program champions. Identify trends and recurring technical issues; recommend enhancements to improve overall system performance and customer satisfaction. Leadership Responsibilities Lead a team of analysts/developers, provide direction, coaching, and performance oversight Manage external vendors (as needed) to support solution delivery, operational support, and platform enhancements. Requirement Bachelor's or Master's Degree in Computer Science, Information Systems, Engineering, or related field. 5+ years of experience in Business Analysis, Project Delivery, API-based integration, solution engineering, or technical onboarding roles. Proven experience in eliciting Business requirements, formulation of new Business Process Flows, Change Management or Release Management. Experience in analysing data to draw business-relevant conclusions and in data visualization techniques, dashboard and tools. Strong understanding of RESTful APIs, JSON, webhooks, and authentication protocols (OAuth2, API keys). Hands-on experience with tools such as Postman, log analysis platforms etc (e.g., azure logs, ). Familiarity with logistics domain systems such as OMS,TMS/WMS and integration with locker or PUDO networks is a strong plus. Experience working in agile environments and cross-functional teams. Agile Certifications (CSM/CSPO, PSM 1/PSPO11 etc) are desired. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Project Management and Information Technology Industries Transportation, Logistics, Supply Chain and Storage Referrals increase your chances of interviewing at Singapore Post by 2x Get notified about new Customer Solutions Manager jobs in Singapore . Regional Mobile GTM & S/O Platform Manager Doble Director, Regional Sales AsiaPac INT913Vice President, Global Subsidiary Banking Enterprise Network Manager, Financial Services Vice President, Global Subsidiary Banking Senior Manager, Solution Engineering (Philippines)Credit Processing and Fraud Risk Manager Business Development Executive (Oncology)Customer Success Manager, Talent Solutions Customer Success Manager/