Assistant Manager, Limousine Services

2 weeks ago

Singapore RESORTS WORLD AT SENTOSA PTE. LTD. Full time
Primary Responsibilities:
  • Oversee limousine operations and manage a team of coordinators and drivers
  • Ensure smooth daily operations while adhering to department procedures and company policies
  • Exhibit leadership, teamwork, time management, customer orientation, and proficiency in limousine services
  • Supervise and lead the team in Limousine Command Center
  • Coordinate with front desk/butler services, business development hosts, and drivers
  • Manage limousine-related information and address transport arrangements, waiting times, and pick-up/drop-off locations
  • Conduct regular checks on grooming and service standards for both in-house and outsourced team members
  • Monitor team interactions to ensure effective communication with stakeholders
  • Maintain vehicle cleanliness and ensure all amenities are in place
  • Review and plan daily bookings and manage resources, including outsourcing vehicles as needed
  • Forecast vehicle requirements for upcoming events and plan deployment with the Limousine Command Center team
  • Ensure timely dispatch of all limousine bookings
  • Plan and manage team rosters according to operational needs
  • Resolve booking, dispatch, or guest-related issues promptly and update relevant departments
  • Address operational issues proactively and escalate to the Operations Manager when necessary
  • Develop effective communication with stakeholders to understand departmental workflows
  • Assign duties, conduct training and assessments, update checklists, and handle shift handovers
  • Attend training sessions and department meetings as scheduled
  • Perform additional duties as assigned by the immediate supervisor
Requirements:
  • Minimum Diploma in Hotel Management
  • Minimum 3 years of experience in Transport Services as middle management
  • Possess good written and verbal communication skills
  • Resourceful, meticulous, organized and detailed oriented
  • Able to work independently in a dynamic and fast-paced environment

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