Limousine Operations Specialist

2 weeks ago

Singapore beBeeOperational Full time $90,000 - $120,000
Job Title: Operations Manager - Limousine Services

Job Description:
We are seeking a seasoned professional to lead our limousine operations team. As an Operations Manager, you will be responsible for overseeing the daily activities of the team, ensuring smooth and efficient operations, and maintaining high standards of service quality.

Key Responsibilities:
  • Oversee limousine operations and manage a team of coordinators and drivers.
  • Ensure smooth daily operations while adhering to department procedures and company policies.
  • Exhibit leadership, teamwork, time management, customer orientation, and proficiency in limousine services.
  • Supervise and lead the team in the Limousine Command Center.
  • Coordinate with front desk/butler services, business development hosts, and drivers.
  • Manage limousine-related information and address transport arrangements, waiting times, and pick-up/drop-off locations.
  • Conduct regular checks on grooming and service standards for both in-house and outsourced team members.
  • Monitor team interactions to ensure effective communication with stakeholders.
  • Maintain vehicle cleanliness and ensure all amenities are in place.
  • Review and plan daily bookings and manage resources, including outsourcing vehicles as needed.
  • Forecast vehicle requirements for upcoming events and plan deployment with the Limousine Command Center team.
  • Ensure timely dispatch of all limousine bookings.
  • Plan and manage team rosters according to operational needs.
  • Resolve booking, dispatch, or guest-related issues promptly and update relevant departments.
  • Address operational issues proactively and escalate to the Operations Manager when necessary.
  • Develop effective communication with stakeholders to understand departmental workflows.
  • Assign duties, conduct training and assessments, update checklists, and handle shift handovers.
  • Attend training sessions and department meetings as scheduled.
  • Perform additional duties as assigned by the immediate supervisor.

Requirements:
  • Minimum Diploma in Hotel Management.
  • Minimum 3 years of experience in Transport Services as middle management.
  • Possess good written and verbal communication skills.
  • Resourceful, meticulous, organized, and detail-oriented.
  • Able to work independently in a dynamic and fast-paced environment.

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