Manager (home care)

1 month ago

Singapore ECON Healthcare Full time

The jobholder is responsible for the effective and efficient running of the Home Care Department. He/She is also responsible to ensure that all home care staff provide a patient-centric, personalised, specialised and compassionate care to home care clients’ needs, in accordance with established policies and procedures, standards of nursing care and practices Business Operations and Leadership Play a leading role as a resource person in an effective way of managing the home care business Lead and manage the day to-day operations of the home care department Responsible to achieve the set targets in meeting the profitability of the department Handle home care enquiries and provide financial counselling when necessary Work with marketing team to increase and implement marketing strategies to meet overall sales objectives of home care services Review existing and develop new home care policies, standard operating procedures and service agreement as and when the need arise Maintain an effective home care operations by initiating, reviewing and implementing standard operating procedures and policies Maintain documentation of client care services and records Evaluate the effective and efficient use of consumables and supplies Maintain and upkeep a proper inventory control with regular inspection and audits Responsible to prepare for periodic regulatory audit when it’s due Manpower Management and Development Lead and manage a team of care staff in terms of their deployment Work closely with nursing training to develop their competency for ongoing update of their skills and knowledge which leads to professional career progression Plan proper scheduling for care staff based skill mix and competencies to fulfill client’s requirements and needs Facilitate in staff engagement and wellness to keep them motivated and engaged Clinical Role & Clinical Quality Conduct assessment of new and existing clients to facilitate in developing the plan of care Perform nursing procedures as per request Work closely with Chief Nurse to ensure the clinical quality standards are disseminated and adhered to including compliance to nursing, infection control, safety requirements and regulations and practices Department Operations Collaborate with other related departments to ensure smooth operational flow of the Home Care business Sustain strong engagements with clients and manage schedule of homecare services Feedback Management Investigate and resolve all feedback and complaints received from all clients or regulatory body Assist in any investigation that is escalated to Chief Nurse Escalate any favourable, unfavourable and unresolved feedback to Chief Nurse Other Duties Assume any other additional responsibilities as assigned by Chief Nurse Work with Chief Nurse to perform staff annual appraisal Provide timely submissions of appropriate report to the respective departments Maintain good communication and engagement with clients and sponsors Requirements: Possess a Bachelor Degree in related field and/or Degree or Advanced Diploma or Diploma in Nursing will be an added advantage State Registered Nurse with valid practicing license issued by the Singapore Nursing Board. Valid certification in Basic Cardiac Life Support (BCLS). At least 8 years’ experience in management of department and have provide supervision to a team of subordinates. Strong clinical skills including understanding on health care system Strong interpersonal and communication skills to facilitate relationships amongst key stakeholders Service-oriented, meticulous, resourceful, independent and team player Possess positive work attitude, initiative and responsible to complete tasks and projects Analytical thinking, decision-making and good problem-solving skills #J-18808-Ljbffr

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