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Home Care Operations Manager

1 week ago

Singapore JointHire Singapore Pte Ltd Full time
Operations Executive Role

In a premier home care service center dedicated to delivering exceptional care and support in individuals' own homes, the Operations Executive plays a pivotal role.

This individual will be part of a highly trained team offering personalized care solutions tailored to each person's unique needs.

Key Responsibilities:
  • Addressing inquiries and ensuring timely followthrough
  • Managing customer service, client relations, complaints, and related matters
  • Conducting home visit consultations as required
  • Maintaining accurate records and reports on operations and client care through CRM and other company systems
  • Building rapport, generating reports, and collecting feedback on personnel standards, effectiveness, and efficiency
  • Analyzing data to provide insights driving decisionmaking
  • Identifying process improvements for high efficiency, service quality, and control standards
  • Participating in projects for business growth and improvement
  • Delivering internal training based on business needs when necessary
  • Fostering positive communication among teams and departments for cohesiveness
  • Assisting the Head of Operations with daily tasks, including analysis, report preparation, and document creation