Senior Executive, Graduation
5 days ago
Graduation Support Assistant
About the Role:The Office of Academic Services at NTU plays a crucial role in advancing the University's educational goals by implementing and administering academic policies established by the University's academic body. Our team provides essential support to students throughout their academic journey, from matriculation to graduation.
Key Responsibilities:- Prepare and validate degree certificates and official transcripts for monthly issuance to graduates from undergraduate and higher degree programs.
- Handle requests for additional copies of transcripts, records of examination results, and replacement of degree certificates, certification letters, and degree verification requests.
- Maintain graduation-related mailboxes and attend to inquiries from students, alumni, employers, and other institutions.
- Support the application and processing of transcripts, certification letters, and degree certificate mailing.
- Assist in procuring degree certificates and transcript papers.
- Support data requests, review and integration of processes, guidelines, and policies pertaining to graduation matters.
- Collaborate with Schools to administer examinations, including venue planning and logistics.
- Provide support for examination accommodation arrangements and follow up on queries from Schools and students.
- Assist in the conduct of examinations and collate post-examination reports.
- Diploma or Degree Holder with 3+ years of relevant experience in administration, preferably in academic services.
- Proficient in office IT applications and Microsoft Office suite.
- System-savvy with working knowledge of SQL.
- Meticulous, organized, and detail-oriented.
- Service-oriented mind-set with strong interpersonal and communication skills.
- Able to multi-task and work under pressure with minimal supervision.
- Familiar with the Personal Data Protection Act.
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