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Guest Service Agent

3 weeks ago

Singapore Metropolitan Young Men's Christian Association Of Singapore Full time

Join Our Team at MYMCA's Hospitality Department
Are you passionate about delivering exceptional service and creating memorable experiences?
At MYMCA, our Hospitality Department is committed to excellence, ensuring seamless operations and outstanding guest experiences.
We are looking for a friendly and service-oriented Guest Service Agent to manage reception duties and provide excellent customer service to guests, members and stakeholders. The ideal candidate will be the first point of contact at MYMCA, ensuring a warm and professional experience for all visitors.
Key Responsibilities
Perform guest check-ins and check-outs efficiently and professionally
Handle room reservations and manage booking requests
Attend to guest enquiries, special requests and feedback in a courteous manner
Maintain guest records and front desk documentation
Co-ordinate with housekeeping and maintenance teams to ensure smooth operations
Deliver warm, welcoming and professional service to all guests
Assist in ensuring overall guest satisfaction by proactively addressing concerns
Pre-Requisites
Passion for hospitality and customer service
Strong communication and problem-solving skills
Proficiency in Microsoft Office and hotel management systems
Ability to work independently and as part of a team
Professional, organised and detail oriented
Willing to work rotating shift, weekend and public holiday
Why Join Us?
Be part of a meaningful organisation serving the community
Work in a friendly and supportive team environment
Gain valuable experience in customer service and front office operations
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