Guest Experience Expert

6 days ago

Singapore SINGAPORE MARRIOTT TANG PLAZA HOTEL Full time

Roles & Responsibilities JOB SUMMARY Assist Supervisors and managers to ensure that daily operations are run smoothly. Ensure all telephone enquiries are handled professionally with proper telephone etiquette in line with our Operating Procedures. Attend to guests’ morning calls and other requests. JOB DUTIES AND RESPONSIBILITIES Manages the console (e.g. DND, busy verify lines). Receives and transfers all calls to respective extensions and rooms. Assisting and providing information for all callers. Take down messages for guests. Ensure checklists are done accurately. Monitoring all the telephone printers – for wake up calls. Assist to carry out emergency and evacuation procedures. Responsible for morning calls Take down and programme morning calls. Ensure all morning calls are answered. Update the Back Office information white board. Monitor the contingency reports every hour. Maintaining an updated telephone extension list. Assisting guests with outgoing phone calls. Assisting guests with new reservations after office hours. Ensuring all guests’ complaints and feedback are recorded in Empower (GXP). Maintain effective service in line with the Hotel’s Corporate Image- Company’s Grooming Standard- Standard Operation Procedures- Departmental Policies- Corporate Policies 18. Cash/

  • Guest Experience Expert

    2 weeks ago

    Singapore Marriott International, Inc Full time

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  • Guest Experience Expert

    2 weeks ago

    Singapore Marriott International, Inc Full time

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  • Guest Experience Expert

    2 weeks ago

    Singapore Marriott International Full time $70,000 - $120,000 per year

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationW Singapore - Sentosa Cove, 21 Ocean Way, Singapore, Singapore, Singapore, 98374ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience...

  • Guest Experience Expert, Front Office

    7 days ago

    Singapore Marriott International, Inc Full time

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  • Guest Experience Expert

    6 days ago

    Singapore W Hotels Full time

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  • Guest Experience Expert

    2 days ago

    Singapore St. Regis Hotels & Resorts Full time

    Description Guest Experience Expert (Front Office)– St. Regis Hotels & Resorts Job Number: Job Category: Rooms & Guest Services Operations Location: The St. Regis Singapore, 29 Tanglin Road, Singapore, Schedule: Full Time Position Type: Non-Management Seniority level: Entry level Employment type: Full-time Job function: Other Industries: Hospitality...

  • Guest Experience Expert

    1 week ago

    Singapore Marriott International, Inc Full time

    **Additional Information** **Job Number**25176431 **Job Category**Rooms & Guest Services Operations **Location**W Singapore - Sentosa Cove, 21 Ocean Way, Singapore, Singapore, Singapore, 98374 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management ** Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead,...

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    1 day ago

    Singapore Marriott International, Inc Full time

    **Additional Information** **Job Number**25150226 **Job Category**Rooms & Guest Services Operations **Location**W Singapore - Sentosa Cove, 21 Ocean Way, Singapore, Singapore, Singapore, 98374 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out....

  • Guest Experience Expert

    1 week ago

    Singapore St. Regis Hotels & Resorts Full time

    Job Details Job Number Job Category Rooms & Guest Services Operations Location The St. Regis Singapore, 29 Tanglin Road, Singapore, Singapore, Singapore, VIEW ON MAP Schedule Full Time Located Remotely?N Position Type Non-Management Position Summary Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build an...

  • Guest Experience Expert

    6 hours ago

    Singapore W Hotels Full time

    Description Guest Experience Expert (Front Desk Executive)Position: Guest Experience Expert (Front Desk Executive)Location: W Singapore - Sentosa Cove, 21 Ocean Way, Singapore, Singapore, Singapore, 98374Schedule: Full Time Job Number: Our jobs aren't just about giving guests a smooth check‐in and check‐out. Instead, we want to build a memorable and...