Lead, Customer Success and Delivery
7 days ago
Overview Lead, Customer Success and Delivery role at Amplify Health. Position focused on building Value Delivery Office and driving customer success across Asia. Responsibilities Build the Value Delivery Office – design operating model, playbooks and KPIs to shift to outcome‐driven delivery. Drive Customer Success – develop success plans, accelerate adoption and ensure measurable value realisation for every client. Lead Complex Programmes – orchestrate multi‐market deployments, manage risks and deliver on time‐to‐value targets. Ensure Service Excellence – define SLAs, readiness standards and continuous improvement for platform and analytics services. Measure and Report Value – link solutions to health and financial outcomes and deliver executive dashboards and insights. Influence and Inspire – act as executive interface for customers and internal leadership; hire and grow a high‐performing team. Experience and Qualifications 7+ years in programme delivery or customer success for SaaS or data platforms, ideally across multiple markets. Proven record of building or transforming a PMO into a value‐focused function with measurable adoption and outcome gains. Strong executive stakeholder management and ability to run steering committees and value reviews. Expertise in agile at scale and journey‐based delivery models. Service operations knowledge: SLAs, incident, problem and change management. Data‐driven mindset; able to define OKRs and link product use to business and health outcomes. Startup or scale‐up experience with demonstrated ability to build new functions, operate in ambiguity and deliver at speed. Healthtech, Insurtech or payer/provider domain experience is highly desirable. Certifications: PMP or PRINCE2 and Agile (Scrum, SAFe or PMI‐ACP) preferred. Employment details Seniority level: Not applicable. Employment type: Full‐time. Job function: Other. Industries: IT Services and IT Consulting. Referrals increase your chances of interviewing at Amplify Health by 2x. #J-18808-Ljbffr
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Customer Success Lead
22 hours ago
Singapore QUADMARK PTE. LTD. Full time**Customer Success Lead** With a growing number of new clients, Quadmark is looking to expand our Customer Success Lead (CSL) team, to provide coverage across our APJ region. Our clients include some of the largest technology companies in the world and as a CSL, you will be key to building and growing those relationships. Your role will be at the forefront...
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Customer Success Lead
6 days ago
Singapore YOU TECHNOLOGIES GROUP (SINGAPORE) PTE. LTD. Full time**We Are** YouTrip is at the forefront of Asia's financial revolution, defining the future of digital finance with its leading multi-currency payment platform. Launched in 2018, YouTrip has swiftly ascended as a powerhouse, orchestrating billions in transactions annually and securing the trust of millions. With innovative solutions like YouTrip for...
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Customer Success Manager APAC
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Singapore Stott and May Full timeAbout the Company This fast-growing leader in real-time threat prevention for Web3 enables protocols, bridges, and DeFi platforms to detect and prevent exploits before they occur. Trusted by leading crypto-native organizations, the platform protects billions in on-chain value and is backed by world-class investors. With rapid global expansion underway, the...
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Regional Lead, Customer Success
2 weeks ago
Singapore Iron Mountain Full time $90,000 - $120,000 per yearAt Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.We provide expert, sustainable...
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Head of Customer Success
2 weeks ago
Singapore NEXTBEAT SINGAPORE PTE. LTD. Full timeThe Role As Head of Customer Success, you will define and lead the strategic direction of the customer success function, ensuring clients receive proactive, high-quality post-implementation support aligned with business objectives. You will oversee help desk operations, service level agreements (SLAs), customer audits, and continuous service improvement...
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Team Lead, Customer Success
3 days ago
Singapore BitGo Full timeBitGo is the leader in custody and security solutions and is the largest independent digital asset custodian in the world. Founded in 2013, BitGo is the first digital asset company to focus exclusively on serving institutional clients. In 2018, it launched BitGo Trust Company, the first qualified custodian purpose-built for storing digital assets and...
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Head of Customer Success
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Singapore SECOND TALENT SG PTE. LTD. Full timeOur client is a fast-growing technology company that specializes in advanced network infrastructure solutions for the modern, hyper-connected world. With a strong focus on real-time monitoring, packet broker technology, and service delivery innovation, they help businesses simplify complexity and scale operations effectively. They are now seeking a **Head...
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Customer Success Director
1 week ago
Singapore Backbase Full timeCustomer Success Director **The Job in short** As the Customer Success Director, you have accountability and responsibility for managing the success of the customers in the region. Both on the relationship, length and value of the engagement and on the revenue side. We always engage in three roles: technical, delivery and customer success. We engage...
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Customer Success Director
2 weeks ago
Singapore Backbase Full time**The Job in short** As the Customer Success Director, you have accountability and responsibility for managing the success of the customers in the region. Both on the relationship, length and value of the engagement and on the revenue side. We always engage in three roles: technical, delivery and customer success. We engage together. This is also reflected...
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Customer Success Manager
7 days ago
Singapore Ireckonu - Hotel Middleware & CDP+ Full timeDescription Overview Join to apply for the Customer Success Manager role at Ireckonu - Hotel Middleware & CDP+ Get AI-powered advice on this job and more exclusive features. Your mission At Ireckonu, the Customer Success Manager is an empowered position responsible for key elements of the client relationship. This role focuses on building strong partnerships...