Customer Support Engineer

2 weeks ago

Singapore Cyberark Software Full time

About CyberArk : CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads, and throughout the DevOps lifecycle. The world's leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on X, LinkedIn or Facebook. Job Description CyberArk Technical Support Engineers provide multiple channels of technical assistance to help ensure their customers are secure and properly using their Machine Identity Security (MIM) products (previously named as Venafi's solution). Comfortable with early or late shifts and rotating on-call work, including weekends. Provide technical support for customers purchasing and using Machine Identity Security products. Assist in designing technical solutions for customers based on CyberArk's MIM and partner products and technology. Collaborate with the Sales team to ensure a unified product and services solution. Proactively address customer issues and log all interactions in our CRM. Assist customers in installing and customizing MIM products in their environment. Establish and maintain effective working relationships with clients. Work effectively with QA and development teams to troubleshoot and resolve complex product issues. Travel up to 20% within APJ or internationally may be required. Contribute to creating and delivering product training. Assist in writing product knowledge base articles. Qualifications Bachelor of Science in Computer Science or a related technical field. Ideally, 5 years of enterprise-level troubleshooting and support experience or equivalent expertise. Knowledge of Public Key Infrastructure (PKI), including technology, standards, and implementations. Understanding of large network design, layout, and operations. Experience with directory technologies and standards, e.g., LDAP, Active Directory. Database experience (MS SQL/MySQL), including writing queries. Excellent presentation, verbal, and written communication skills. What Sets You Apart?Experience using CyberArk's MIM products. Experience with web application technologies (MQ, Mainframe, WebSphere, IIS, F5s) is a plus. Understanding of web application design and implementation. Basic scripting or coding skills (Bash, PowerShell, C#, Python). Experience working with APIs. Experience working with complex computing systems. Direct security or systems management industry experience. Ability and willingness to learn and work independently or in a team. CISSP or other security certifications are a plus. #J-18808-Ljbffr

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