Education Liaison Officer

6 days ago

Singapore beBeeCustomer Full time

Customer Relations Specialist

This role involves building strong relationships with students, parents, and visitors by providing exceptional customer service. You will be the first point of contact for our organisation, handling enquiries, registrations, and payments.

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  • Serve as the primary liaison between our organisation and customers, fostering trust and rapport through proactive communication and issue resolution.
  • Manage customer interactions with professionalism, empathy, and responsiveness, ensuring a positive experience for all parties involved.
  • Assist with day-to-day operations and administration, guaranteeing efficient branch function and seamless delivery of services.
  • Promote our mission and values by embodying the brand and advocating for our services to stakeholders.
  • Maintain confidentiality when handling sensitive data, upholding the highest standards of ethics and integrity in all aspects of the role.

Key Responsibilities

  • Strong communication skills, enabling effective interaction with diverse groups, including students, parents, and colleagues.
  • Ability to work a fixed schedule with occasional flexibility, depending on operational needs and requirements.
  • Proactive and adaptable in handling tasks and resolving issues, with a focus on continuous improvement and growth.
  • Previous experience in customer service, sales, or administration is preferred but not essential; candidates with the right attitude and skills are encouraged to apply.
  • Familiarity with Microsoft Office and CRM systems is required for administrative tasks and data management.
  • Ability to maintain confidentiality and demonstrate ethical conduct in handling sensitive information.

Benefits

  • Formal training program to support professional development and career advancement.
  • Collaborative and supportive work environment that fosters growth and opportunities for advancement.
  • Opportunities for career development and internal promotions, allowing employees to grow and thrive within the organisation.
  • Join a team dedicated to making a difference in education and community development.
  • Competitive salary package and performance-based bonuses.

Employer Questions

  • Tell us about yourself and why you're interested in this Customer Relations Specialist role.
  • What does excellent customer service mean to you? Can you share an example where you delivered exceptional service?
  • How do you handle difficult or upset customers? What strategies do you employ to resolve conflicts and achieve a positive outcome?
  • What would you do if a customer requests a change in their child's class timing, but there are no available slots?
  • How do you stay motivated during busy periods, such as school holidays or enrolment peaks?
  • Where do you see yourself in the next 2-3 years? Would you be open to growing into other roles within our organisation?
  • Can you give an example of a time when you handled sensitive data or

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