Technical Support Representative
9 hours ago
Description We are looking for a Technical Support Representative to join our growing team in APAC. You will work directly with hospitality operators across the globe to troubleshoot issues, instruct and teach product functionality, and strategize to maximize our customers' Return of Investment. This role is imperative in advancing our mission to provide world class customer support to our clients. You will employ your experience responding to tickets, answering phone calls, and creating tailored product strategies to assist our clients in a thoughtful manner. As an independent and self-sustaining worker, you'll approach your work with empathy, integrity, and a desire for growth – having a natural curiosity to not only ask how a feature works, but why. Most importantly, you'll be motivated by our clients' happiness; provide technical and business solutions to improve retention and make their lives easier You will report to the Director of Customer Support. This Technical Support Representative will work the following shift : Sunday - Thursday, 8:00 AM - 5:00 PM SGT |Please be mindful that daylight savings will adjust this shift by 1 hour The SevenRooms Support Team is composed of unique and driven individuals possessing skills across the board that empower us to collaborate. Blending approaches that suit all personalities, we love solving problems, strategizing with clients, and view daily challenges as opportunities to grow as individuals. This team goes above and beyond to go the extra mile to help clients, while balancing our efforts with great team chemistry and plenty of laughsWhat You'll Do Technical Support: Resolve customer queries by email and phone in a prompt and efficient manner Strategic Support: Allow customers to unlock maximum return on investment by providing prescriptive, thoughtful, and efficient setups and solutions that show a fundamental understanding of our platform along with their goals. Product Expertise: Maintain a comprehensive knowledge of the SevenRooms platform across the organisation and down to individual clients. Documentation: Document problem resolution steps across all clients. Prioritisation: Identify issues based on the severity of customer impact. Process and Tooling: Learning to use, and understanding when to apply multiple systems and solutions used both internally and externally to log and pull relevant data and track important functions for use in daily tasks. Who You Are 1+ years working in a high leverage, customer facing support role or strategic
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Technical Support Representative
2 weeks ago
Singapore Promote Project Full timeWe are looking for a Technical Support Representative to join our growing team in APAC. You will work directly with hospitality operators across the globe to troubleshoot issues, instruct and teach product functionality, and strategize to maximize our customers' Return of Investment. This role is imperative in advancing our mission to provide world class...
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Technical Support Representative
6 days ago
Singapore IDEXX Full timeDescription Join to apply for the Technical Support Representative role at IDEXX . Performing a variety of customer service activities for internal and external customers, providing information, resolving issues, and ensuring customer satisfaction. Responding to customer phone and other communications, addressing questions, issues, problems, and concerns....
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Technical Support Representative with German
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Singapore Hcl Technologies Full timeTechnical Support Representative with German Company description / JD introduction The TECHNICAL SUPPORT REPRESENTATIVE will help B2B customers by providing resolutions of technical and network issues in a friendly and professional manner using different channels of interaction. Responsibilities/ Tasks Perform level 1 resolutions in support of B2B customers;...
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Technical Support Representative
6 days ago
Singapore IDEXX GmbH Full timeTechnical Support Representative page is loaded## Technical Support Representativelocations: Singaporetime type: Full timeposted on: Posted Todayjob requisition id: J- JOB SUMMARYPerforming variety of customer service activities for internal and external customers, providing information, resolving issues and ensuring customer satisfaction. Responding to...
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Technical Support Representative
6 days ago
Singapore Idexx Full timeTechnical Support Representative page is loaded## Technical Support Representativelocations: Singaporetime type: Full timeposted on: Heute ausgeschriebenjob requisition id: J- JOB SUMMARYPerforming variety of customer service activities for internal and external customers, providing information, resolving issues and ensuring customer satisfaction. Responding...
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Ucaas Technical Support Representative
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Singapore Symbio Full timeCompany Description Symbio (ASX: SYM) is a software company changing the way the world communicates. Headquartered in Sydney, Symbio powers billions of calls and messages each year, owns networks in 3 countries and employs over 450 staff worldwide. **Job Description**: We are looking for a **Technical Support Representative** to join the UCaaS team in...
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Technical Support Representative
2 weeks ago
Singapore SevenRooms Full time**Why SevenRooms**: Through meaningful experiences and innovative technology solutions, SevenRooms is on a mission to transform the hospitality industry. We built a platform that delivers the ingredients for hospitality owners to be able to provide guests with extraordinary moments. Our mission matters now, more than ever. Our guest experience and retention...
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Technical Support Representative
1 week ago
Singapore IDEXX LABORATORIES SINGAPORE PTE. LTD. Full timePrimary Responsibilities: Handles inbound and outbound contact channel activity and other cases in an efficient manner and drives achievement of team SLA goals Demonstrates strong interpersonal skills, providing customers with the highest standard of customer support, adhering to our softskill & technical call coaching model and drives customers to a...
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Technical Support Representative
2 weeks ago
Singapore IDEXX LABORATORIES SINGAPORE PTE. LTD. Full timePrimary Responsibilities: - Handles inbound and outbound contact channel activity and other cases in an efficient manner and drives achievement of team SLA goals - Demonstrates strong interpersonal skills, providing customers with the highest standard of customer support, adhering to our softskill & technical call coaching model and drives customers to a...
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Technical Support Representative
8 hours ago
Singapore IDEXX LABORATORIES SINGAPORE PTE. LTD. Full timeRoles & Responsibilities Primary Responsibilities: Handles inbound and outbound contact channel activity and other cases in an efficient manner and drives achievement of team SLA goals Demonstrates strong interpersonal skills, providing customers with the highest standard of customer support, adhering to our softskill & technical call coaching model and...
