Technical Support Representative
2 days ago
Description Join to apply for the Technical Support Representative role at IDEXX . Performing a variety of customer service activities for internal and external customers, providing information, resolving issues, and ensuring customer satisfaction. Responding to customer phone and other communications, addressing questions, issues, problems, and concerns. Primary Duties and Responsibilities Provides customer technical support for one or more Company products or services, including pet and other animal health care‑related products for veterinarians, medical diagnostic, and water‑testing equipment. Support may consist of answering customer questions, explaining products and services, instructing in use of equipment, coordinating and assisting with equipment installations, configuring computer system hardware or software, troubleshooting and repairing system, database or data communication issues, customer order entry and billing. Determines customer needs, researches and provides solutions, coordinating with other team members as needed. Ensures ongoing customer satisfaction and continuing strong customer relationships. Supports quality management system and other compliance requirements. Education High School diploma or equivalent combination of education and experience required. Associates degree, Bachelors degree or equivalent preferred. Required Skills and Abilities High quality customer facing interpersonal skills, with experience working with customers and maintaining good customer relationships. Technical record keeping management skills. Reasoning and analytical skills to resolve issues. Phone skills, with ability to establish rapport. Attention to detail. Organized with ability to multi‑task. Ability to work independently and as part of a team. Supervisory skills, if a lead position. Communication skills, both verbal and written, including ability to communicate complex technical issues to technical and non‑technical users. Personal computer skills, including Microsoft Office. Physical Demands Extensive sitting, phone and computer use. May be required to lift, move and carry up to 50 pounds. Specific vision abilities required include close vision, color vision, depth perception, and the ability to adjust focus. Hearing acuity sufficient to effectively communicate with customers and employees via telephone and in person. Ability to communicate verbally on phone and in person. Fluency in the English language. Extended hours may be required. Some travel required. Work Environment Laboratory environment with potential biohazards present. Potential for exposure to agents known to cause zoonotic disease in humans and use of potentially hazardous chemicals as defined by the National Hazard Communication Standards. Leveling Guide Has developed skills through formal training or considerable work experience. Performs full range of established procedures and will typically be considered skilled through on‑the‑job experience. Work typically involves technical skills and/or administrative duties within established procedures with a moderate degree of supervision. Resolves routine issues without supervisory approval. Seniority Level Not applicable Employment Type Full-time Job Function Information Technology Industries Biotechnology Research, IT Services and IT Consulting, and Veterinary Services Get notified about new Technical Support Representative jobs in Singapore, Singapore. #J-18808-Ljbffr Industry Other Category IT & Technology Sub Category Technical Support & Administration
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Technical Support Representative
1 week ago
Singapore Promote Project Full timeWe are looking for a Technical Support Representative to join our growing team in APAC. You will work directly with hospitality operators across the globe to troubleshoot issues, instruct and teach product functionality, and strategize to maximize our customers' Return of Investment. This role is imperative in advancing our mission to provide world class...
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Technical Support Representative with German
4 days ago
Singapore Hcl Technologies Full timeTechnical Support Representative with German Company description / JD introduction The TECHNICAL SUPPORT REPRESENTATIVE will help B2B customers by providing resolutions of technical and network issues in a friendly and professional manner using different channels of interaction. Responsibilities/ Tasks Perform level 1 resolutions in support of B2B customers;...
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Technical Support Representative
2 days ago
Singapore IDEXX GmbH Full timeTechnical Support Representative page is loaded## Technical Support Representativelocations: Singaporetime type: Full timeposted on: Posted Todayjob requisition id: J- JOB SUMMARYPerforming variety of customer service activities for internal and external customers, providing information, resolving issues and ensuring customer satisfaction. Responding to...
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Technical Support Representative
2 days ago
Singapore Idexx Full timeTechnical Support Representative page is loaded## Technical Support Representativelocations: Singaporetime type: Full timeposted on: Heute ausgeschriebenjob requisition id: J- JOB SUMMARYPerforming variety of customer service activities for internal and external customers, providing information, resolving issues and ensuring customer satisfaction. Responding...
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Ucaas Technical Support Representative
1 week ago
Singapore Symbio Full timeCompany Description Symbio (ASX: SYM) is a software company changing the way the world communicates. Headquartered in Sydney, Symbio powers billions of calls and messages each year, owns networks in 3 countries and employs over 450 staff worldwide. **Job Description**: We are looking for a **Technical Support Representative** to join the UCaaS team in...
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Technical Support Representative
2 weeks ago
Singapore SevenRooms Full time**Why SevenRooms**: Through meaningful experiences and innovative technology solutions, SevenRooms is on a mission to transform the hospitality industry. We built a platform that delivers the ingredients for hospitality owners to be able to provide guests with extraordinary moments. Our mission matters now, more than ever. Our guest experience and retention...
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Technical Support Representative
4 days ago
Singapore IDEXX LABORATORIES SINGAPORE PTE. LTD. Full timePrimary Responsibilities: Handles inbound and outbound contact channel activity and other cases in an efficient manner and drives achievement of team SLA goals Demonstrates strong interpersonal skills, providing customers with the highest standard of customer support, adhering to our softskill & technical call coaching model and drives customers to a...
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Technical Support Representative
1 week ago
Singapore IDEXX LABORATORIES SINGAPORE PTE. LTD. Full timePrimary Responsibilities: - Handles inbound and outbound contact channel activity and other cases in an efficient manner and drives achievement of team SLA goals - Demonstrates strong interpersonal skills, providing customers with the highest standard of customer support, adhering to our softskill & technical call coaching model and drives customers to a...
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Technical Support Representative
2 days ago
Singapore IDEXX LABORATORIES SINGAPORE PTE. LTD. Full timePrimary Responsibilities Handles inbound and outbound contact channel activity and other cases in an efficient manner and drives achievement of team SLA goals Demonstrates strong interpersonal skills, providing customers with the highest standard of customer support, adhering to our softskill & technical call coaching model and drives customers to a positive...
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Technical Support Representative
1 week ago
Singapore IDEXX Laboratories Full time $40,000 - $60,000 per yearPrimary Responsibilities:Handles inbound and outbound contact channel activity and other cases in an efficient manner and drives achievement of team SLA goalsDemonstrates strong interpersonal skills, providing customers with the highest standard of customer support, adhering to our softskill & technical call coaching model and drives customers to a positive...
