Head of Customer Success
6 days ago
Overview Senior Manager, Customer Success - Japan leads and manages HubSpot's Japanese-speaking Upmarket and Scaled teams and drives strategic customer success initiatives across the JAPAC region. This is a senior leadership role requiring exceptional leadership, deep customer success expertise, and native-level Japanese fluency to ensure world-class support and strategic guidance for Japanese customers. The position reports to the Director, Upmarket Customer Success in JAPAC (based in Sydney) and is a leader of leaders. This role focuses on building and scaling high-performing teams, navigating complex customer relationships in the Japanese market, and driving initiatives that impact customer outcomes and business growth. Responsibilities Lead, mentor, and develop a team of managers and, in some cases, individual contributors across Upmarket and Scaled functions Build and scale teams to support a growing Japanese customer base and evolving business needs Establish performance metrics, goals, and development plans for team members Foster a culture of customer obsession and continuous improvement within the Japanese customer success teams Strategic Customer Success Management Oversee customer success strategies for Japanese enterprise and mid-market accounts Drive customer retention, expansion, and advocacy initiatives across the Japanese market, owning and managing revenue for the team in Japan Analyze customer health metrics and develop action plans to improve customer outcomes Partner with Japanese customers on strategic initiatives and business transformation projects Cross-Functional Collaboration Work closely with Sales, Marketing, Support and Product teams to ensure a seamless customer experience Collaborate with global Customer Success leadership on best practices and strategic initiatives Partner with JAPAC leadership on regional growth strategies and market expansion Coordinate with Product and Engineering teams on Japanese market requirements and feedback Operational Excellence Develop and refine processes for customer success operations in the Japanese market Analyze team performance metrics and drive continuous improvement initiatives Implement scalable solutions for customer onboarding, adoption, and expansion Support pricing and packaging decisions specific to the Japanese market We are looking for people who Have 7+ years of experience in customer success,
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Customer Success Head
1 week ago
Singapore GODAVARI TECHNOLOGIES PTE. LTD. Full time $120,000 - $180,000 per yearOur client is a leading OTT software platform for Tier 1 media, sports and entertainment. The company has scaled to 300+ global colleagues over the past four years, and serves global customers as diverse as the New York Yankees to some of the world's largest Telcos. It was founded by former executives from Disney, HBO, AT&T, McKinsey and many others.About...
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Head of Customer Success
3 days ago
Singapore SECOND TALENT SG PTE. LTD. Full timeOur client is a fast-growing technology company that specializes in advanced network infrastructure solutions for the modern, hyper-connected world. With a strong focus on real-time monitoring, packet broker technology, and service delivery innovation, they help businesses simplify complexity and scale operations effectively. They are now seeking a **Head...
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Head of Customer Success
1 week ago
Singapore Recooty Full timeJob Responsibilities Reporting to SVP & Head APAC , you will be a key strategic driver for establishing Tapad’s Identity platform in APAC. Your job is to ensure customer success for our marketer partners by utilizing the Tapad platform to achieve their digital sales and distribution goals. Focusing on Tapad customers in APAC, you will have end-to-end...
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Head of Customer Success
1 week ago
Singapore Recooty Full timeJob Responsibilities Reporting to SVP & Head APAC , you will be a key strategic driver for establishing Tapad's Identity platform in APAC. Your job is to ensure customer success for our marketer partners by utilizing the Tapad platform to achieve their digital sales and distribution goals. Focusing on Tapad customers in APAC, you will have end-to-end...
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Head of Customer Success | Fintech
4 days ago
Singapore Dada Consultants Full timeHead of Customer Success We are partnering with a fast‐growing fintech company to hire a Head of Customer Success. The suitable incumbent is a strategic and hands‐on leader responsible for building and scaling the customer success function from the ground up. Job Responsibilities Design and implement customer‐success strategies, workflows, and systems...
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Head of Customer Success | Fintech
6 days ago
Singapore Dada Consultants Full timeHead of Customer Success We are partnering with a fast‑growing fintech company to hire a Head of Customer Success. The suitable incumbent is a strategic and hands‑on leader responsible for building and scaling the customer success function from the ground up. Job Responsibilities Design and implement customer‑success strategies, workflows, and systems...
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Head of Customer Success
3 days ago
Singapore NEXTBEAT SINGAPORE PTE. LTD. Full timeThe Role As Head of Customer Success, you will define and lead the strategic direction of the customer success function, ensuring clients receive proactive, high-quality post-implementation support aligned with business objectives. You will oversee help desk operations, service level agreements (SLAs), customer audits, and continuous service improvement...
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Head Of Customer Success
2 weeks ago
Singapore Rubick Full timeOverview Rubick.ai is one of the fastest-growing eCommerce enablement platforms. We specialise in Product Discovery, Search, and Market Intelligence for marketplaces, brands, and sellers. We offer an end-to-end full-stack Product Information, Cataloging, and Marketing platform as a solution for eCommerce. Rubick has catalogued over 5M SKUs for 200+ leading...
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Head of Customer Success
5 days ago
Singapore ComplyAdvantage Full time**The Role** The APAC Head of Customer Success will lead and own the end to end customer experience for all clients in the region. With an existing team of CSMs, Implementation Consultants & Support Analysts, who report to their UK department heads, we are looking for someone who is able to own the customer strategy & execution within the APAC market and...
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Head of Customer Success
2 weeks ago
Singapore ASIA GULF CLOUD PTE. LTD. Full timeOverview The Head of Customer Success will be a foundational leader, responsible for defining, building, and executing the end-to-end customer success strategy from the ground up. This highly entrepreneurial role requires extensive hands-on experience in process design, system implementation, and team leadership, with a strong focus on delivering a seamless,...
