
Senior/Patient Service Associate, Call Centre Shared Services
1 week ago
You will be required to attend to calls, faxes, emails and other forms of interactions (including but not limited to live chats, messaging) from patients, patients’ family members, members of public, other government agencies, other public and private health institutions and SingHealth staff, with regards to general enquiries and appointment related matters. You will assist with the rescheduling and cancellation of Radiology appointments and review the patients’ appointments for Specialist Outpatient Clinic consults to the respective Central Appointment Call Centres. Your duties also include handling and resolving complaints and feedback, and assisting with collecting and collating calls information and/ or statistics, where required.
Job requirements:
At least Higher NITEC/ NITEC/ GCE N/ O/ A Levels
Candidates with Diploma in service related field can be considered for the Senior Patient Service Associate position
Prior experience in service industry will be an advantage
Team player with a positive attitude
Ability to engage people over the phone in a courteous, timely and professional manner
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