Apple Inc. | Project Manager
1 day ago
Imagine what you could do here The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.
Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy, and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.
Our Business Process Re-engineering (BPR) team within ASO is responsible for partnering multi-functionally to deliver scalable, efficient, and customer-centric processes and technology solutions to our Retail Customers and global network of Call Center Specialists. We are chartered with rethinking the shopping experience and the assisted sales touch-points we have throughout the customer journey, spanning Voice/Chat systems, Payments, Customer Care, Delivery, Fulfillment, and many other Digital Programs.
Description
We’re looking for an exceptional Project Manager that brings deep technical proficiency alongside the skills more commonly associated with a PM, and that has a consistent record of leading diverse and complex projects from conception through implementation in either an e-Commerce or Contact Center landscape. In this role, you will traverse an array of project/program management skills (ex. business analytics, process mapping and optimization, business and technical requirement creation, influencing solution architecture, evaluating solutions through testing, leading others through change) to deliver new features and capabilities for ASO.
Lead end to end implementation of multiple mid-to-large scale regional and/or global eCommerce initiatives with overlapping timelines, on behalf of the Retail Online organization and partner teams. Lead all phases of projects including: project scope definition, resource forecasting and allocation, as-is and to-be process mapping, business requirement documentation, technical requirement creation, project timeline creation, project documentation, project communications (status, risks, scope changes, etc.), change management, user/integration/production testing, project cutover/go-live’s, retrospectives, and closeout.
Be the voice of your body of work. Communicate effectively and transparently across all levels of leadership within the organization, and drive discussions proactively when additional attention and focus is required. Build strong relationships with partner teams both inside and outside of the organization, and use these strengths to positively influence the direction of your portfolio. Understand complex system landscapes and offer technical suggestions to engineering teams. Influence and shape system architecture and integration strategies and platform design. Collaborate with business and technology teams ensuring project objectives are being met, scope is continuously understood by all relevant parties, and that the technical solutions being implemented are as simple as possible yet lasting in tenure.
Drive project-centric discussions and deep-dives with team members from diverse business and technical backgrounds and roles, and use these discussions to focus efforts on the objectives of your defined body of work. Strive for operational excellence by incorporating Apple’s standard methodologies for Project Management, to ensure consistent delivery of quality business solutions. Quickly become and serve as a resource and technical SME for Retail Online in the area where your project work takes you. Contribute to an inclusive environment through respecting each other's differences and having the curiosity to learn.
Minimum Qualifications
Bachelor degree in a technical field with 4+ years of working experience as a product, project, or program management role OR 8 years of professional experience in a directly relatable role.
Experience working with Contact Center and/or e-Commerce systems and technologies (ex. payments/financing applications, order maintenance tools, workforce management applications, telephony/chat systems and infrastructure).
Preferred Qualifications
7+ years of professional experience working within a product, project, or program management role.
Demonstrated ability to influence at all levels of an organization, whether with a peer or senior/exec level leadership.
Experience working in a hands-on role, with total ownership for driving initiatives in your portfolio. Proven experience should include being an interface role between business and technical teams.
Is a technical and analytical problem solver, stitches between their work and the broader strategy, and demonstrates adaptability in their approach to solving problems. Thinks with a focus on implementing simple but lasting solutions.
Demonstrated ability to understand and explain complex business processes, systems, and tools with a keen focus on upstream/downstream impact.
Has worked within a global organization, where work may include a mix of regional or global scope.
Has familiarity and has used both Waterfall and Agile project management methodologies in their prior work experience.
Experience and proficiency with SAP (S4 HANA), awareness of AI application within a contact center environment, knowledge of Genesys routing solutions, order to cash processes, etc. are differentiating and desirable skills.
#J-18808-Ljbffr
-
Singapore Apple Inc. Full timeImagine what you could do here at Apple. Great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. We are seeking a dedicated, inventive and driven immigration professional with extensive experience navigating multi-tiered...
-
Singapore Apple Inc. Full timeAt Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! Real Estate and Development (RE&D) is seeking a highly-skilled individual with proven proficiency as a facilities engineer. This position will lead...
-
Apple Inc. | Quality Engineer
1 day ago
Singapore Apple Inc. Full timeImagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire...
-
Singapore Apple Inc. Full timeSoftware Engineer, Apple Services Engineering The Apple Services Engineering team is one of the most exciting examples of Apple's long-held passion for combining art and technology. These are the people who power the App Store, Apple TV, Apple Music, Apple Podcasts, and Apple Books. They meet Apple's high expectations with dedication to deliver a...
-
Apple Inc. | Data Center Engineer
1 day ago
Singapore Apple Inc. Full timeImagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Do you wish to be challenged to think creatively? The people here at Apple don’t just craft products - they build...
-
Apple Inc. | Data Center Engineer
1 day ago
Singapore Apple Inc. Full timeImagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Do you wish to be challenged to think creatively? The people here at Apple don’t just craft products - they build...
-
Apple Inc. | Data Center Engineer
1 day ago
Singapore Apple Inc. Full timeImagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Do you wish to be challenged to think creatively? The people here at Apple don’t just craft products - they build...
-
Singapore Apple Inc. Full timeImagine what you could do here! At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. We at Apple don’t just build products — We create the kind of wonder that’s revolutionized entire industries....
-
Singapore Apple Inc. Full timeEvery day, people do amazing things at Apple. Join us and you’ll do the best work of your life and make a difference in other people’s lives. The Pacific Retail Fulfilment Operations (PAC RFO) Digital team is responsible for ensuring an outstanding customer experience through planning and executing the end-to-end supply chain fulfilment process (from...
-
Apple Inc. | Channel Insights Manager
1 day ago
Singapore Apple Inc. Full timeApple ignited the personal computer revolution in the 1970s with the Apple II and reinvented the personal computer in the 1980s with the Macintosh. Today, Apple continues to lead the industry in innovation with its award-winning computers, operating systems, smart phones, and tablet computers. This is made possible because we value the “Think Different”...
-
Apple Inc. | SEA Brand Manager
1 day ago
Singapore Apple Inc. Full timeMarcom is the creatively-led global team that oversees Apple’s consumer-facing marketing. We ensure the flawless development and execution of world-class communications across all media and platforms. Every day, hundreds of millions of Apple customers around the world interact with our products. We drive the strategy and creative work that provide both...
-
Apple Inc. | APAC Senior Privacy Counsel
1 day ago
Singapore Apple Inc. Full timeAt Apple, new ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just build products — they build the kind of wonder that’s revolutionised entire industries. It’s the diversity of...
-
Apple Inc. | APAC Channel Programs
1 day ago
Singapore Apple Inc. Full timeEvery single day, people do amazing things at Apple. What will you do? At Apple, new ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there’s no telling what you could accomplish. AppleCare Channel Programs provides support to Apple’s Service Channel. We work with...
-
Singapore Apple Inc. Full timeDo you have a passion for invention and self-challenge? Do you thrive on pushing the limits of what’s considered feasible? People here at Apple don’t just create products - they build the kind of wonder that’s revolutionised entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through...
-
Singapore Apple Inc. Full timeImagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The Pacific Retail Fulfilment Operations (PAC RFO) Digital team is responsible for ensuring a best-in-class customer...
-
Apple Inc. | Network Engineer
1 day ago
Singapore Apple Inc. Full timeThe people here at Apple don’t just build products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Asia Pacific Information Systems &...
-
Apple Inc. | Network Engineer
1 day ago
Singapore Apple Inc. Full timeCorporate Functions The people here at Apple don’t just build products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Asia Pacific Information...
-
Apple Inc. | Senior Fullstack Engineer
1 day ago
Singapore Apple Inc. Full timeSenior Fullstack Engineer (Java and ReactJS)The people here at Apple dont just build products we craft the kind of wonder thats revolutionized entire industries. Its the diversity of those people and their ideas that supports the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and...
-
Apple Inc. | Indirect Tax
1 day ago
Singapore Apple Inc. Full timeTeam up with Apple and do your life’s best work with one of the most influential technology leaders in the industry. Join the Apple Finance organization and make a positive impact on a company that is known for its impressive lineup of products, including Mac, iPhone, iPad and Wearables, Home and Accessories and Services. At Apple, we share in a...
-
Apple Inc. | Sales
1 day ago
Singapore Apple Inc. Full timeSales - Data & Insight Manager, Southeast Asia Imagine what you could do here. The people here at Apple don't just create products - they create the kind of wonder that revolutionizes entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to...
