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Product Trainer

1 week ago

Singapore Samsung Electronics Perú Full time

Product Trainer (2yrs Contract)
Apply remote type Hybrid locations Mapletree Business City, Singapore, Singapore time type Full time posted on Posted 2 Days Ago time left to apply End Date: March 31, 2025 (30+ days left to apply) job requisition id R100888
Position Summary
Responsible for the development, administration, and coordination of a variety of training programs. Collaboration with HQ/RHQ office, local marketing and PM groups, various internal & external stakeholders to create and execute outstanding product and soft skill trainings for internal field force and in-store sales people (FSMs – floor salesman) across channels such as brand store, telco partners and consumer electronic stores among others.
Role and Responsibilities
Develops and coordinates training programs (online, offline and coaching) and content plans for various target groups (consumer, partners, FSM) with expertise in subject matter (tech and mobile)
Conduct product training courses on products knowledge, features, key USP, “How to Show”, technical specifications etc
Training Field Force team in Concept selling & Shopper Engagement Skills in line with brand direction and selling strategies
Lead the development of mystery shopping program in line with training outcomes to measure and improve team performance in line with brand and shopper expectations
Training of Product usage, Ecosystem Linkages, Benefits selling based on usage for Field Force and Consumers
May maintain and support online training platform with relevant materials, tracks registration and participation rate, etc.
Coordinates training calendar, class registration and participation, certification process, etc.
Formulates training outline and determines instructional methods to meet pre-aligned training targets and KPIs on reach, engagement and knowledge retention
Selects and develops effective training aids, approaches and techniques in line with market situations;
Communicates with HQ/RHQ on a regular basis
Smart Academy Program Development and maintenance aimed at consumer outreach to drive knowledge drivers and brand engagement
Strong leverage of Samsung Plus e-learning tool to drive content push, and brand engagement amongst learners through innovative content development to meet training KPIs
Support functional requests e.g. media presentations, internal staff training and KOL product information sharing
All other duties assigned
Skills and Qualifications
Bachelor's Degree with 5 years of relevant work experience
Prior experience will include developing and coordinating employee training programs and leadership experience
Proficient in MS Office applications, especially Word, Excel, PowerPoint and key online communication and training tools
Relevant experience/ passion for technology, mobile and/or soft skills training
Possess strong interpersonal, communication, and presentation skills
Updated with field sales, marketing, and product trends.
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