Outbound Call Associate cum Front Desk Support

2 weeks ago

Singapore MCI Career Services Pte Ltd Full time

Work Location in Ang Mo Kio/ 1-2 years contract
Outbound Call Associate
Proactive contact and engage customers to gather critical information through survey, telemarketing activities
Meet and achieve the individual and company's key performance indicators
Acquire a strong knowledge of the products and services, culture and processes
Provide quality customer service and prompt follow-up to customers over the phone and/or email
Listen to customers' needs, probe to redirect to the intent of the question and offer alternative solution
Resolve customer queries efficiently and escalate issues promptly
Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
Other duties as assigned by Team Lead and/or Branch Head
Front Desk Floater – Customer Service Associate
Flexible to be deployed to various centres around Singapore
Proactive manage all front desk duties over the counter, phone and email
Identify, profile and tier customers to the types of services that are relevant to their needs
Ensure smooth customer transactions at all times and provide quality customer services
Perform administrative duties, manage appointments and register customers
Prepare room logistics and necessary materials
Other duties as assigned by Team Lead and/or Branch Head
Applicants
who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.
Please submit your updated resume in MS Word format by using the
APPLY NOW BUTTON.
By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.
We regret to inform that only shortlisted candidates would be notified.
Linda LIM
Registration Number: R1221302
EA Licence No: 06C2859 (MCI Career Services Pte Ltd)
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