Sales Support Associate

About Franklin Templeton At Franklin Templeton, we’re advancing our industry forward by developing new and innovative ways to help our clients achieve their investment goals. Our dynamic and diversified firm spans asset management, wealth management, and fintech, offering many ways to help investors make progress toward their goals. Our talented teams working around the globe bring expertise that’s both broad and unique. From our welcoming, inclusive, and flexible culture to our global and diverse business, we provide opportunities to help you reach your potential while helping our clients reach theirs. About the Digital Assets Team The Digital Assets team, part of the Innovation Research, Strategies & Technologies (FIRST) group, has been active in the digital assets ecosystem since 2018. With over 40 team members, the department drives innovation in digital asset solutions, contributing to Franklin Templeton’s leadership in this space. The team supports strategic growth through client engagement, product development, and cross-functional collaboration. Position: Sales Support Associate We are hiring a Sales Support Associate to be based in Singapore or Hong Kong. How You Will Add Value Core Responsibilities You will support sales goals by promoting digital asset products. You will respond to client queries and coordinate with the salesperson. You will increase client engagement and adoption of our offerings. You will anticipate client needs and address them proactively. You will greet customers in person & virtually in a friendly, enthusiastic manner. You will provide pre & post meeting/event support including setup, coordination, and follow-up. Strategic Responsibilities You will oversee onboarding and servicing workflows. You will streamline processes and support client back offices. You will resolve service-related queries efficiently. You will collaborate across teams to close issues. You will analyze service trends and propose improvements. You will lead small sales-related projects. Team & Collaboration You will document client queries and build reference materials. You will log client interactions in the CRM system. What Will Help You Be Successful In This Role Experience, Education & Certifications 2+ years in a related industry or specialization Bachelor’s degree or higher Technical Skills Familiarity with derivatives Proficiency in Microsoft tools and sales enablement platforms Knowledge of digital asset trends and players Soft Skills Strong verbal and written communication in English and Mandarin due to regional coverage Self-motivated and results-driven Committed to excellent client service Eager to learn and grow Comfortable engaging clients throughout the sales cycle Our Culture Experience our welcoming culture and reach your professional and personal potential Our culture is shaped by our diverse global workforce and strongly held core values. Whether you have a specific interest, lifestyle, or background, there’s a place for you at Franklin Templeton. We provide employees with the tools, resources, and learning opportunities to help them excel in their career and personal life. By joining us, you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. Benefits Benefits at Franklin Templeton may vary depending on individual needs. We aim to have them covered and provide a wide range of benefits. Equal Employment Opportunity Statement Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, gender identity, or any other basis protected by law. Franklin Templeton is committed to fostering a diverse and inclusive environment. If you need an accommodation, please email #J-18808-Ljbffr