Manager (Live Chat Experience)

5 hours ago


Singapore MICHAEL PAGE (PERSONNEL) PTE. LTD. Full time

Join a global logistics MNC in enhancing customer experience 1-year contract with 1-month completion gratuity About Our Client The hiring company is a large organisation operating in the Logistics & Distribution sector. They are committed to delivering excellent customer service and maintaining their reputation as a leader in the industry.Job Description Manage and oversee the live chat operations to meet customer satisfaction goals. Develop and implement strategies to enhance live chat efficiency and effectiveness. Monitor team performance and provide guidance to ensure optimal customer service delivery. Analyse live chat data to identify trends and areas for improvement. Collaborate with other departments to ensure seamless customer experiences. Train and support team members to maintain high service standards. Handle escalated customer queries and complaints through the live chat platform. Prepare and present performance reports to senior management. The Successful Applicant A successful Manager (Live Chat Experience) should have: 3-5 years of experience in service delivery and/or customer service operations, with at least 2 years in live chat or digital customer support Ability to analyse data and implement effective strategies to improve customer satisfaction. Excellent leadership and team management skills. Proficiency in using live chat software and related customer service tools. Strong communication and problem-solving abilities. What's on Offer Opportunity to work in a globally recognised company within the transport and distribution industry. 1-year contract with 1-month completion gratuity Collaborative and professional work environment in Singapore. If you are ready to take on the challenge of this Manager (Live Chat Experience) role, apply now and join a leading organisation in Singapore's transport and distribution sector.© Michael Page International Pte Limited, company number N (including Page Executive A) and Page Personnel Recruitment Pte Ltd (Registration Number: C)) operates under the EA Licence Numbers of 18S9099 and 18C9065.



  • Singapore MICHAEL PAGE (PERSONNEL) PTE. LTD. Full time

    Overview Join a global logistics MNC in enhancing customer experience 1-year contract with 1-month completion gratuity About Our Client The hiring company is a large organisation operating in the Logistics & Distribution sector. They are committed to delivering excellent customer service and maintaining their reputation as a leader in the industry. Job...

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