Customer Success Executive
1 day ago
We Are Looking For As the Customer Success Executive, you will be the main point of contact between the client and the internal stakeholders. You will constantly adopt a win-win mindset for both the client and PDG and strive for the best client experience. You will be reporting to the Customer Success Manager and work cross-functionally, coordinating between departments for a unified response and to deliver to the clients' expectations. Job Responsibilities Assist the Customer Success Manager in end-to-end client management Advocate for customers when working with internal stakeholders Recognize value-added customer service opportunities and proactively pursue these opportunities through the appropriate channels Explain to customers on PDG's setup, business processes, products and services so they understand our plans, offerings, and capabilities Ensure high-quality service delivery and customer satisfaction through proactive service management such as conduct regular business reviews and surveys Manage customer's requests, issues and escalations and ensure requests/ issues are resolved timely and provide prompt responses Work cross-functionally, coordinating between departments to deliver to clients' expectations Ensure Service Levels Agreements (SLAs) and Key Performance Indicators (KPIs) required by customers are attained by the Company Coordinate responses and internal support to customer-related audit requests Develop and present internal and customer reporting packages; ensure reporting and communications is frequent and bi-directional Qualities You Should Have Bachelor's Degree Minimum 1-2 years of experience in customer success/ customer support/ project management, or data center / IT service delivery Strong command English and Mandarin, both written and spoken. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients. Attention to detail and strong administrative capabilities Excellent customer facing skills and a desire to drive high customer satisfaction Process oriented with the ability to effectively multi-task in a very fast paced environment Comprehend equipment specifications, contract terms and conditions and statements of work #J-18808-Ljbffr
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Customer Success Executive
1 day ago
Singapore myGwork - LGBTQ+ Business Community Full timeJoin to apply for the Customer Success Executive role at myGwork - LGBTQ+ Business Community 2 days ago Be among the first 25 applicants Join to apply for the Customer Success Executive role at myGwork - LGBTQ+ Business Community This job is with Finastra, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business...
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Customer Success Executive
1 week ago
Singapore AVENTIS GRADUATE SCHOOL PTE. LTD. Full timeAt Aventis, we aim to inspire learning and empowering a smarter workforce through training and frontier technology. As a socially responsible member of the community, we strive to make a positive impact to our staff, stakeholders and our customers. Be empowered and embark on a purpose-driven career, come experience our fun, dynamic and continuous learning...
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Customer Success Executive
4 days ago
Singapore Finastra Full time $80,000 - $120,000 per yearWho are we?At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial...
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Customer Success Executive
1 week ago
Singapore 2ND BRAIN PTE. LTD. Full timeAs a Customer Success Executive, you will play a critical role in the post-sales journey of SME clients. This position is focused on sales fulfillment and customer lifecycle coordination. You will support the sales team in contract preparation, execution, and onboarding coordination, and continue as the main liaison during service delivery to ensure client...
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Customer Success Executive
1 week ago
Singapore Sleek Full timeSleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions of data points about their business, and in turn we transform...
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Customer Success Executive
1 week ago
Singapore Sleek Full timeSleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions of data points about their business, and in turn we transform...
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Customer Success Executive
2 weeks ago
Singapore AVENTIS GRADUATE SCHOOL PTE. LTD. Full timeAt Aventis, we aim to inspire learning and empowering a smarter workforce through training and frontier technology. As a socially responsible member of the community, we strive to make a positive impact to our staff, stakeholders and our customers. Be empowered and embark on a purpose-driven career, come experience our fun, dynamic and continuous learning...
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Customer Success Executive
1 week ago
Central Singapore The Chope Group Pte Ltd Full time**Company Introduction**: Chope is dining made easy. As the leading dining platform in Asia, we connect diners to restaurants for memorable experiences, more often. Having seated more than 100 million diners, Chope understands what gets people excited about dining out, and how best to maximise business for over 13,000 restaurant partners. With Chope, diners...
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Customer Success Executive
1 week ago
Singapore SLEEK TECH (PTE. LTD.) Full time3 years exp **Roles & Responsibilities** **About Sleek**: Sleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions...
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Customer Success Executive
3 days ago
Singapore H-CONSULTANCY & SOLUTIONS PTE. LTD. Full timeOverview H-CONSULTANCY & SOLUTIONS PTE. LTD. Job title: Customer Success Executive Reference: MCF- Location: TRIVEX, 8 BURN ROAD Employment type: Full Time Level: Executive Experience: 1 year exp Industries: F&B, Hospitality, Information Technology, Sales / Retail, Wholesale Trade Salary: $2,800 to $3,400 Monthly Applications: 21 applications Posted: 09 Sep...
